Customer Service Advisor (Hebburn)

JR United Kingdom; Hebburn; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Technical Representative, where your problem-solving skills and passion for technology will shine. This role offers a supportive culture, tailored training, and the opportunity to assist customers with broadband queries. With a starting salary of £25,087, rising after 8 months, plus incentives, you’ll enjoy flexibility in your work schedule and a range of benefits, including 24/7 online GP services and generous family leave. If you’re looking for a fulfilling career in a dynamic team, this is the perfect opportunity for you.

Benefits

24/7 online GP services

Paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental cover

Qualifications

• No specific experience required; training provided.
• Must be helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with broadband-related queries over the phone.
• Provide support for simple and complex router issues.

Skills

Problem-solving

Customer Service

Communication

Job description

Job Details:

Where:

EE North Tyneside OR EE Gosforth

Type:

Permanent, Full Time

Salary:

£25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

Are you someone who enjoys solving problems, gaming, or tinkering with technology? If so, your transferable skills can help you succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You’ll be assisting customers over the phone with broadband-related queries, from simple router questions to more complex issues, providing support throughout.

No specific experience is required. If you are naturally helpful, calm, and good at building relationships, we will train you on the rest.

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your work-life balance.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Access to online GP services 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to support your community.
• Optional private healthcare and dental cover for you and your family.

Join a great team with a supportive culture and tailored training to help you build a lasting career. What are you waiting for?