Customer Service Advisor - French Speaking

JR United Kingdom; Newtownabbey; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Newtownabbey seeks a French Customer Service Advisor. The position involves resolving customer queries in English and French, building relationships, and meeting service goals. Benefits include competitive wages, professional training, and growth opportunities in a fun environment.

Benefits

Competitive wages

Paid professional training

Growth opportunities

Wellness program

Job stability

Cycle to work scheme

Qualifications

• Fluent in English & French Speaking & Writing.
• Strong communication skills with excellent phone conversation skills.
• Desire to learn and advance.

Responsibilities

• Provide first-contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Meet and exceed customer service quality goals.

Skills

Fluent in English & French Speaking & Writing

Strong communication skills

Analytical and problem-solving skills

Job description

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Customer Service Advisor - French Speaking, newtownabbey

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Client:

HCLTech

Location:

newtownabbey, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

9

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Join our French Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

● Provide first-contact resolutions to customer queries

● Offer specialized customer support through written and phone communication

● Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner

● Meet and exceed our customer service quality goals, compliance regulations, and productivity targets

● Create an amazing customer experience that people value and we are proud of

● Be responsible to follow the direction of the management and provide feedback

● Deal with English & French Speaking Calls.

To succeed in the role, you will need to have:

● Fluent in English & French Speaking & Writing

● Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills

● Analytical and problem-solving skills with strong attention to detail

● Desire to learn and advance, be a curious investigator and problem solver

● High-speed internet access and appropriate conditions for remote work

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

● Competitive wages

● Paid professional training

● Growth opportunities through various development programs

● Fun and engaging company-wide initiatives, including our wellness program

● Job stability

● Cycle to work scheme

Must knows before applying:

● Must hold EU citizenship or valid work permit for UK

● Be a local candidate or willing to relocate to Belfast

● All Successful candidates are subject to basic Access NI check & Credit Check