Customer Service Advisor – Commission & Benefits

BT Group; Tees Valley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer's Leave

Family Leave

Product Discounts

Career Development

Travel Loan

Volunteering Days

Private Healthcare

Dental

Job summary

BT Group’s EE division in Darlington is hiring a Customer Service Advisor. You will engage with customers by phone, provide guidance, and resolve issues with a focus on exceptional service. The role starts with a salary around £26,116 and includes a progression to £26,738 after 8 months plus uncapped commissions.

Benefits include private healthcare options, family leave, travel loans, and ongoing training to develop your skills and career with EE and BT products.

Qualifications

• Empathy, patience and dedication to helping customers.
• Ability to listen, understand and build relationships with customers.
• Willing to participate in comprehensive training provided.

Responsibilities

• Engage with customers over the phone, offering support and guidance.
• Help customers find solutions and deliver exceptional service.
• Build relationships to ensure customer satisfaction and retention.

Skills

Customer service experience

Empathy

Communication skills

Active listening

Job description

BT Group’s EE division in Darlington is hiring a Customer Service Advisor. You will engage with customers by phone, provide guidance, and resolve issues with a focus on exceptional service. The role starts with a salary around £26,116 and includes a progression to £26,738 after 8 months plus uncapped commissions.

Benefits include private healthcare options, family leave, travel loans, and ongoing training to develop your skills and career with EE and BT products.