Customer Service Advisor - Uncapped Commission

Ee Darlington; Tees Valley; On-site; GBP 14,000 - 22,000; Part time

Benefits offered by this job

Online GP

Paid Carer's Leave

Family Leave (18 weeks full pay)

Huge Discounts on EE & BT products

Career Development

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare and Dental

Job summary

EE Darlington is hiring a Customer Service Advisor on a part-time basis (20, 25 or 30 hours per week) in Darlington. The role offers an hourly rate of £13.35 rising to £13.66 after 9 months, with an uncapped monthly commission scheme and a strong focus on customer-first service.

Start date is October 2026 with flexible scheduling, travel loan, and optional private healthcare and dental. Training and ongoing development are provided to help you grow in a fast-paced sales environment at EE.

Responsibilities

• Speak with customers over the phone to understand their needs and provide clear solutions.
• Build relationships with customers and guide them to the best EE products and services.
• Present and explain options, upsell where appropriate, and help resolve questions or issues.

Job description

Customer Service Advisor - Uncapped Commission

2026-09-18T13:03:00

Darlington

Durham

GB

DL1 5

Any

2026-10-31T01:00:23.313

Job Description

Where: EE Darlington (Senhouse Road)
Part Time: We have 20, 25 and 30 hours per week available
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: October 2026

What's in it for you

• Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

About the role

If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded.

At EE, we're harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.

You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.

This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.