Customer Service Advisor - Broadband

Giacom; Prudhoe; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Birthday off

Pension plan

Complimentary refreshments

Résumé du poste

Giacom in Prudhoe is seeking a motivated Customer Service Advisor to support our Broadband team. You'll provide exceptional support to our partners, handle complaints and escalations, and manage reseller orders using our mainframe internal systems.

This role rewards accuracy, clear communication and the ability to multi‑task under pressure. Full technical training is provided, and you'll have opportunities to grow within Giacom’s platform that connects resellers with the best IT, Comms and Cloud

Qualifications

• Customer service experience, preferably in tech or telecom
• Ability to use IT systems and learn new tools
• Strong communication and problem-solving skills

Responsabilités

• Provide exceptional support and service to our partners
• Be the first point of contact for complaints and escalations for resellers
• Provisioning and managing reseller orders using mainframe systems
• Liaise with resellers and suppliers to resolve issues with updates
• Perform customer service and support duties
• Handle incoming calls from resellers
• Investigate root causes of provisioning issues
• Provide technical advice to resellers and staff
• Schedule and complete tasks within timescales
• Keep systems updated for each customer contact

Connaissances

Customer engagement

IT skills

Growth mindset

Excellent communication

Attention to detail

Multi-tasking

Flexible

Team player

Self-motivated

Under pressure

Outils

Mainframe systems

Description du poste

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We are expanding, we have an open requirement for a customer service advisor to join our Broadband team in Prudhoe.

Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!!

What You'll Be Doing

• Providing exceptional support and service to our partners
• To be the first point of contact for complaints and escalations within the team and for our Resellers
• Provisioning and Managing reseller orders using our mainframe internal systems as required
• Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
• Customer Service and Support duties
• Handle incoming calls from our Resellers as required
• Investigation into root cause of recurrent provisioning issues
• Provide technical advice to resellers and internal staff
• Schedule and action all tasks to completion within specified timescales
• Ensure all systems are kept fully updated for each action and point of customer contact.

Skills & Experience

• Customer engagement skills
• IT skills/knowledge
• A desire to succeed and develop
• Exceptional communication skills
• Accuracy and attention to detail
• Ability to multi task and problem solve
• Flexible approach to work
• Excellent team player
• Self-motivated and enthusiastic
• Ability to work under pressure to set deadlines.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.