Customer Service Advisor — 40h Rotating Shifts Southend

Hood Group Ltd.; Southend-on-Sea; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

31 days annual leave (incl. Bank Hols)

Health Cash Plan

Employee Assistance Programme

Pension Scheme

Refer a Friend incentive

Hood Stars recognition programme

Company Social Events

Equipment provided

Job summary

Hood Group Ltd. is seeking a Customer Service Advisor for its Southend office, joining the In‑house call centre within the Operations Team. You will handle calls, emails and admin enquiries, building lasting relationships and delivering a first‑class customer experience.

Based in Southend, you will participate in a four‑week training programme and work a 40‑hour week with a rotating shift pattern. Benefits include 31 days leave, pension and more.

Qualifications

• Experience in a customer service or contact centre environment.
• Strong verbal and written communication.
• Able to build relationships, be resilient, and stay calm under pressure.
• Confident using Microsoft Word and Excel, Google Maps, and multiple systems.
• Team player with attention to detail and adaptability to change.

Responsibilities

• Be the first point of contact for customers via calls, emails, web-chats and admin enquiries.
• Handle policy queries, changes, renewals, sales queries, payments and admin tasks.
• Take ownership of customer enquiries to deliver first-class service.
• Build rapport and lasting relationships with customers.
• Accurately maintain customer records and handle complaints with empathy.

Skills

Communication skills

Relationship building

Resilience

Calm under pressure

Education

GCSEs including Maths & English

Tools

Microsoft Word

Microsoft Excel

Google Maps

Job description

Hood Group Ltd. is seeking a Customer Service Advisor for its Southend office, joining the In‑house call centre within the Operations Team. You will handle calls, emails and admin enquiries, building lasting relationships and delivering a first‑class customer experience.

Based in Southend, you will participate in a four‑week training programme and work a 40‑hour week with a rotating shift pattern. Benefits include 31 days leave, pension and more.