Customer Service advisor - 4 days work from home

Cactus Search; Belfast; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading contact centre company in Belfast is seeking customer service advisors. This role involves assisting customers with their queries, aiming for high-quality service on calls. The position offers flexible working conditions and extensive training for new employees, making it an excellent entry into the call centre industry with room for growth.

Benefits

Full extensive training

On-site and remote work flexibility

Opportunity for career progression

Qualifications

• Flexibility to attend interviews in the coming weeks.
• Ability to handle customer queries efficiently.
• Experience in a customer service role is a plus.

Responsibilities

• Be the direct contact for customers handling their queries.
• Assist customers over the phone and via email.
• Inform customers about changes to manage expectations.
• Work towards targets ensuring calls are answered within SLA.
• Update CRM systems to avoid repeat calls.

Skills

Customer service

Communication

Problem-solving

Tools

CRM systems

Job description

We are currently recruiting for a number of customer service advisors to work for one of the UKs largest contact centre companies.

This role will be working onsite 1 day per week and from home the other 4 days – All equipment provided

Salary: This role pays a salary of around £26,000

You will be based out of their office in Belfast representing my client and offering a world class service to their customers who are a leading household name.

This is a great opportunity to join the Call Centre world, gain full extensive 4 week training and embed yourself within a marketleading company with opportunities to progress for the right candidates demonstrating the right skills and attitude.

Interview will be taking place over the coming weeks, so you must have some flexibility to attend an interview.

The role:

• You will be the direct contact for my clients customers, dealing with any queries they may have within a timely manner.
• Taking calls to help customers
• Making customer aware of any changes to manage their expectation
• Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard
• Update CRM systems to ensure no repeat calls and to allow customer to speak to anyone regarding their query

There are a number of permanent positions available.