Customer Service Advisor - 3 months Fixed Term Contract

Sedgwick; Cardiff; Hybrid; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Hybrid opportunities available

SIPP pension

25 days holiday + BH

Private healthcare

Wellbeing support

Job summary

Sedgwick in Cardiff is recruiting a Customer Service Advisor on a 3 months Fixed Term Contract. You’ll join a supportive, caring team helping claimants get their lives back on track. No prior experience is required as full training will be provided, with a hybrid setup at two days in the Cardiff office.

You’ll handle inbound calls, assist multiple clients, work with suppliers, and deliver outstanding service in a fast-paced environment. This is a pivotal role in shaping our industry.

Qualifications

• Excellent communication skills, written and verbal.
• Ability to work in a fast-paced environment.
• Computer literacy with in-house databases.
• Enthusiasm to learn and adapt quickly.
• A can-do attitude and proactive approach.

Responsibilities

• Handling inbound calls from customers for a variety of queries.
• Dealing with multiple clients to deliver the best service.
• Working with suppliers and parts.
• Providing excellent customer service at all times.

Skills

Excellent communication

Fast-paced environment

Computer literacy

Enthusiasm to learn

Can-do attitude

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Customer Service Advisor - 3 months Fixed Term Contract

Be the calm voice claimants rely on to get their lives back on track.

Job Location:Cardiff & UK Wide

Job Type:3 months Fixed Term Contract

Remuneration: Competitive salarytaking into accountskills,experienceand qualifications

We have an excitingopportunity forCustomer Service Advisors in Cardiff & UK Wide.

Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a '2024 Top UK Insurance Employer' by IBUK, we have the perfect opportunity for you!

Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00am and10pm. This role will be based in our Cardiff office on a hybrid basis, 2 days a week in the office (this is shift dependent).

Some of theperksof working at Sedgwick:

• Hybrid opportunities available
• Supportive and friendly team to help you develop in the role
• Excellent career opportunities

Typical day in the life as a Customer Service Advisor:

• Handling inbound calls from customers for a variety of queries
• Dealing with multiple clients to deliver the best service we can offer
• Working with suppliers and parts
• Providing excellent customer service at all times

If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!

The skills you will have when you apply:

• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment.
• Computer literacy–you'llbe using a variety of in-house databases!
• Enthusiasm and a genuine desire to learn.
• A can-do attitude.

Whatwe’llgive you for this role:

Remuneration & more

• Competitive salarytaking into accountskills,experienceand qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employeeassistanceprogramme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection

Other benefits

• Voluntaryflexiblebenefits –green car scheme, travel insurance,dental cover, cycle to workscheme, season ticket loan
• Discounts on various products and services

Thisisn'tjust aposition,it'sa pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year,you'llalso be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'lljoin a community passionate about making a difference, where every role contributes to a largermission;protecting people and businesses. Thisisn'tjust a job;it'san opportunity to shape the future of insurance.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).