Reconciliation Officer

Sedgwick; Cardiff; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid working from office and home

SIPP

25 days holidays + bank holidays

Private healthcare plan

Life assurance

Employee assistance programme

Wellbeing and digital GP apps

Group Income Protection

Job summary

Sedgwick in Cardiff is seeking a Reconciliation Officer to focus on safeguarding client funds and ensuring accurate reconciliations between bank ledgers and accounts. The role is hybrid, with a mix of office and home-based work and regular collaboration with internal teams and clients.

You will verify data, resolve discrepancies promptly, support audit activities, and contribute to continuous process improvements. The position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Protect client funds and maintain strict financial controls.
• Accurate reconciliations and attention to detail.
• Strong problem solving and process improvement skills.
• Good time management and accountability to deadlines.

Responsibilities

• Safeguard funds held in trust and reconcile bank accounts to ledgers.
• Collaborate with internal teams, clients, and CRM colleagues to maintain service levels.
• Verify accounts and data, investigate discrepancies, and resolve issues promptly.
• Assist with audit preparations and post-audit reviews.
• Identify process improvements to enhance financial operations.
• Allocate additional duties as directed by management.

Skills

Protecting Client Funds

Accuracy and Attention to Detail

Problem-Solving and Improvement

Accountability and Time Management

Technical and Team Skills

Flexibility and Development

Tools

Excel

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Reconciliation Officer

Job Location: Cardiff, United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience, and qualifications

We have a fantastic opportunity foraReconciliation Officerin ourCardiffoffice on a hybrid basis.

The Reconciliation Officer role focuses on safeguarding funds held in trust for insurer and corporate clients, with careful reconciliation of bank accounts against underlying ledgers to ensure financial information isaccurateand clearly presented. Daily work involves close collaboration with internal teams, clients, and CRM colleagues tomaintainsteady communication and dependable service.

Strong analytical skills support the verification of accounts and operating data, with discrepancies investigated and resolved promptly to protect client money and uphold financial controls. Regular interaction with other departments helpsmaintainsmooth information flow and ensures client needs are consistently met.

Audit activity includes preparing documentation, supporting the audit process, and contributing to post audit reviews. A commitment to continuous improvement is key,identifyingopportunities to refine processes and enhance financial operations.Additionalduties may beallocatedat the manager’s discretion, calling for a calm, methodical approach.

Many colleaguesbenefitfrom hybrid working, and this role includes a minimum of two days per week in theCardiffoffice. Time in the office offers bright, open spaces, good areas for collaboration and dedicated workstations, helping you stay connected with colleagues andmaintaina positive work/life balance.

This is perfect for someone who enjoys structured financial work, values accuracy, and takes pride in delivering reliable results for clients.

The skills you will have when you apply:

• Protecting Client Funds – You understand why client money must be kept safe and take that responsibility seriously.
• Accuracy and Attention to Detail – You work carefully with data, spot errors quickly, and ensure reconciliations are correct.
• Problem‑Solving and Improvement – You enjoy finding practical solutions, fixing issues, and helping to prevent them happening again.
• Accountability and Time Management – You take ownership of your work, manage deadlines well, and handle several tasks at once.
• Technical and Team Skills – You use Excel confidently, communicate well with others, and handle confidential information with care.
• Flexibility and Development – You are willing to support colleagues, take on extra tasks, and any bookkeeping or ATT qualification is a bonus.

Whatwe’llgive you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Hybrid working from our office and your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
• Discounts on various products and services

Thisisn'tjust aposition,it'sa pivotal role in shaping our industry

At Sedgwick, youwon'tjust build your career;you'llcultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together,we'renot only reshaping the insurance landscape,we’rebuilding a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

As part of our commitment to you, we are proud to have azero tolerancepolicy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion,sexor sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).