Mobile Service Advisor - Hybrid Working

Trustfordjobs; West of England; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Residential induction academy

Commission based bonus

33 days annual leave

Pension scheme

Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop andParts

Volunteer day

Cycle to work purchase scheme

Flexible working

Job summary

TrustFord in the United Kingdom is seeking a Mobile Service Advisor to join a friendly local team. The role combines on-site and home-based work, with the initial 3 months at the office during probation, then hybrid.

You will bring customer service and sales experience, strong organisational skills, and proficiency with Microsoft Office; a minimum of 12 months automotive experience is preferred. You’ll benefit from a comprehensive training, a performance bonus, 33 days holiday, Pension and Life

Qualifications

• Team player with strong interpersonal skills.
• Excellent communication and customer service orientation.
• At least 12 months experience in the automotive industry.
• Competent in using Microsoft Office software.

Responsibilities

• Join a friendly local team and contribute to customer service excellence.
• Meet deadlines and handle confidential information.
• Support sales and service activities while promoting TrustFord benefits.

Skills

Team player

Organisational skills

Customer care

Microsoft Office

Automotive experience

Tools

Microsoft Office

Job description

We feel understood, cared for and rewarded.

We want the best from you - so we do our best for you. You'll be part of a supportive, open culture where colleagues are cared for and share in our success. We'll give you a fair reward package, including heavily discounted cars, and our innovative approach to work will make for a more flexible working life for you. We'll also champion you and your career from day one. From our thorough induction to our strong emphasis on growing and retaining, this is a great place to develop and thrive.

We are looking for a Mobile Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including time at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Are you a team player?
• Do you have great organisational skills?
• Can you drive the standard in customer care?
• Are you competent in using Microsoft software?
• Do you have a minimum of 12 months experience in the automotive industry?

This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Commission based Bonus scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme

For your first 2 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.