Customer Service Advisor

EE Limited; Yelverton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + uncapped monthly佣

Online GP: Private GP 24/7

Paid Carer's Leave: up to 2 weeks

Family Leave: 18 weeks full pay

Discounts on EE & BT products

Career Development support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare and Dental

Job summary

EE Limited in Yelverton, Devon, is seeking a Customer Service Advisor to support customers by phone, delivering guidance and effective solutions with a friendly, helpful approach.

You will engage with customers, listen to their needs, and build lasting relationships while representing EE’s services and products across the customer journey.

Qualifications

• Empathetic communication.
• Patient demeanour.
• Active listening and relationship-building.

Responsibilities

• Engage with customers over the phone to provide support and guidance.
• Help customers resolve issues and find solutions with a focus on service quality.
• Build relationships to deliver exceptional customer care.

Job description

Customer Service Advisor

2026-10-14T00:00:00

Yelverton

Devon

GB

PL20 6

Any

EE

2027-01-13T14:00:57.667

Various Start Dates

Shift Pattern - 12 Hours

What's in it for you?

• Competitive Salary plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

About the Role

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

What You Need

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

Our Support for You

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join Us

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?