Customer Service Advisor

EE Limited; Saltash; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive Salary with commission

Online GP

Carer's Leave

Family Leave

Discounts on EE & BT

Career Development

Season Ticket Travel Loan

Volunteering Days

Private Healthcare and Dental

Job summary

EE Limited in Saltash, Cornwall is seeking a Customer Service Advisor who will connect with customers over the phone, provide support, guidance, and solutions with a warm, helpful approach, and play a key role in delivering exceptional service. You’ll build lasting relationships, listen carefully, and use training to explain our products and services.

The role offers flexible scheduling, comprehensive development, and a benefits package, including healthcare options, discounts, and travel

Qualifications

• Experience in customer service is preferred.
• Excellent communication skills, with a friendly and patient demeanor.
• Ability to listen actively and resolve customer queries effectively.

Responsibilities

• Handle customer inquiries via phone, provide support and guidance.
• Build relationships with customers and ensure a high standard of service.
• Explain EE products and services after training; resolve issues and offer solutions.

Skills

Customer service

Communication

Phone support

Job description

Customer Service Advisor

2026-10-14T00:00:00

Saltash

Cornwall

GB

PL12 6

Any

EE

2027-01-13T14:00:57.603

Various Start Dates

Shift Pattern - 12 Hours

What's in it for you?

• Competitive Salary plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

About the Role

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?