Customer Service Advisor

EE Limited; Gunnislake; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Online GP

Carer's Leave

Family Leave

Discounts on EE/BT

Career Development

Travel Loan

Volunteering Days

Private Healthcare

Dental

Job summary

EE Limited in Gunnislake, Cornwall is seeking a Customer Service Advisor to connect with customers by phone, offering support and solutions. You’ll be the friendly voice customers rely on, building relationships and delivering exceptional service.

Join a team that values empathy and patience, with comprehensive training and flexible scheduling options. The role includes uncapped monthly commission and a range of benefits to support you and your family.

Qualifications

• Empathetic and patient approach to helping customers.
• Excellent listening and relationship-building abilities.
• Willingness to learn about EE products and services.

Responsibilities

• Interact with customers over the phone to provide support and guidance.
• Identify solutions and help customers resolve issues while maintaining a positive experience.
• Build lasting relationships and deliver exceptional service.

Job description

Customer Service Advisor

Gunnislake

Cornwall

GB

PL18 9

Any

EE

Various Start Dates

Shift Pattern - 12 Hours

What's in it for you?

• Competitive Salary plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

Job Overview

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?