Customer Service Advisor

Net World Sports, Ltd.; Wrexham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company dedicated to becoming the world’s leading sports equipment retailer! This role in the Customer Service team is perfect for those who thrive on challenges and are eager to create fantastic customer experiences. You'll handle various customer inquiries through calls, emails, and live chats, ensuring satisfaction and building lasting relationships. The supportive environment encourages collaboration and growth, making it an ideal place for career progression. With exciting perks like health and wellbeing initiatives, flexible working hours, and a vibrant workplace culture, this opportunity is not to be missed!

Benefits

Health & Wellbeing Programs

29 Days Annual Leave

Flexible Working Hours

Social Events

On-Site Gym

Product Discounts

Subsidised On-Site Bistro

Employee Recognition Programs

Employee Support Schemes

Qualifications

• Professional and enthusiastic attitude to build fantastic customer experiences.
• Ability to listen and think on the spot to resolve customer issues.

Responsibilities

• Handle inbound calls, emails, and live chat to resolve customer queries.
• Build relationships with customers and provide helpful advice.

Skills

Customer Service

Problem-Solving

Communication Skills

Attention to Detail

Adaptability

Tools

MS Word

MS Excel

Outlook

Job description

Join Net World Sports on our mission to become the world’s leading sports equipment retailer. Nothing excites us more than finding hungry, talented individuals and unleashing them in a team capable of achieving incredible things.

Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.

If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!

WHAT YOU’LL DO:

1. Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
2. Seek to resolve all issues efficiently on a first-time basis, being an active listener who can gather important information quickly in difficult circumstances.
3. Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
4. Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
5. Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
6. Carry out administrative duties, including courier shipment preparation and processing.

WHAT YOU'LL BRING:

1. Professional, charismatic, enthusiastic, positive attitude with energy to build fantastic customer experiences.
2. Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
3. Good communication skills – written and verbal, and a high attention to detail.
4. Adaptable – ability to thrive in a fast-paced, changeable environment.
5. Proficient in MS Word, MS Excel and Outlook.

SHIFT PATTERNS:

12-hour shifts working on a 2 On / 2 Off / 3 On / 3 Off shift pattern. Alternating shift times of 7:00AM – 7:00PM and 11:00AM – 11:00PM (changes every two weeks).

WHAT YOU'LL GET:

1. Health & Wellbeing: Workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (Coming Soon!), Golf Memberships & Mental Health Support.
2. 29 Days Annual Leave (Including Bank Holidays): Increases with Length of Service.
3. Flexible Working Hours.
4. Social Events: Busy Schedule of Parties, Sports Tournaments, Charity Events & Lots More!
5. Table Tennis, Pool Tables & Sports Equipment in the Office.
6. Additional Benefits Available: Vitality Private Health Insurance, Help to Buy Scheme, Cycle to Work Scheme, Discounted Travel Schemes & Lots More!
7. Product Discount on Net World Sports & Affiliate Partner Products.
8. Subsidised On-Site Bistro: Serving Freshly Prepared Food Every Day for Breakfast & Lunch.
9. Employee Recognition: Bonus & Commission Schemes and Performance, Length of Service & Life Event Rewards.
10. Employee Support: Saving Schemes, Legal & Financial Advice, Parental Guidance.

OUR VALUES:

1. Go above and beyond: Get stuck in and show your passion!
2. Ideas over hierarchy: If you have an idea, speak up! It doesn’t matter what role you’re in, we want everyone to shout about ways the business can develop and improve.
3. Be bold, move fast: We value speed; we make fast decisions, trust our guts and get things done as efficiently as possible.
4. Keep it simple: Don’t over-complicate it!
5. Results driven: We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them.
6. Growth: We’re a fast-growing business and we want our staff to grow with us.