Customer Service Advisor

Barclays UK; Witney; On-site; GBP 27,000; Full time

Job summary

Join Barclays as a Customer Service Advisor, where you will be the first point of contact for Retail Banking customers. This role involves providing exceptional service, resolving customer queries, and supporting internal teams. With a competitive salary and comprehensive benefits, this is not just a job but a career opportunity in a supportive environment.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Background in customer service, retail, or hospitality.
• Ability to provide resolutions for customer queries.
• Experience in using multiple communication channels.

Responsibilities

• Provide exceptional customer service by resolving issues and inquiries.
• Collaborate across digital channels to personalize customer interactions.
• Support internal teams to meet client needs and ensure accurate transactions.

Skills

Empathy

Customer Service

Communication

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

1. Collaborate across multiple digital channels to personalise each interaction with a customer.
2. Enhance the bank's digital capabilities when current technology is not yet ready to support.
3. Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
4. Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure transactions are executed accurately and on time.
5. Support teams within business operations, including risk management, compliance, and collections.
6. Comply with all regulatory requirements and internal policies related to customer care.
7. Provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting role and surrounding roles.
• May have responsibility for specific processes within a team.
• Lead and supervise a team, guiding and supporting professional development, allocating work, and coordinating resources. Demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• If not in a leadership role, manage own workload, implement systems and processes, and participate in broader projects.
• Execute work requirements as per processes and collaborate with related teams.
• Check colleagues' work to meet requirements.
• Provide specialist advice related to own work area.
• Manage risk and strengthen controls related to own work, adhering to rules, regulations, and codes of conduct.
• Understand how all teams contribute to broader objectives and deliver impact.
• Develop understanding of principles and concepts underlying the work, building operational expertise.
• Make judgments based on experience and evaluate options in unstructured circumstances.
• Communicate sensitive or difficult information effectively.
• Build relationships with stakeholders and customers to identify and address their needs.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset—Empower, Challenge, and Drive—our operating principles for behavior.