Customer Service Advisor

TN United Kingdom; Winchester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading rural insurance company is seeking a dedicated Customer Service Advisor in Winchester. This full-time role offers excellent progression opportunities and involves providing exceptional support to clients, handling policy renewals, and developing long-term relationships. The ideal candidate will have a strong background in customer service, excellent communication skills, and a self-motivated attitude. Join a dynamic team where your contributions will directly impact customer satisfaction and business growth. If you are passionate about delivering top-notch service in a friendly environment, this is the perfect opportunity for you.

Qualifications

• Experience in a customer service environment is essential.
• Desirable experience in the insurance industry.

Responsibilities

• Provide first-class support to existing clients and process customer service matters.
• Collaborate with the team to enhance customer satisfaction and upsell services.

Skills

Customer Service Experience

Communication Skills

Self-Motivation

Team Collaboration

Job description

Customer Service Advisor

Pertemps is currently recruiting for a permanent Customer Service Advisor to join a leading rural insurance company based in Winchester. This is a full-time, permanent role with excellent opportunities for progression.

The successful candidate must be willing to travel to both Winchester and Wickham branches.

Responsibilities:

1. Provide first-class support to existing clients, including policy renewals.
2. Collaborate with the wider team to achieve shared goals.
3. Identify opportunities to enhance customer satisfaction and upsell products or services.
4. Develop long-term, profitable relationships with clients.
5. Deliver exceptional customer care to retain business.
6. Process and coordinate customer service-related matters.
7. Gain a thorough understanding of insurance products and services.

Requirements:

• Previous experience in a customer service environment.
• Experience in the insurance industry is desirable.
• Excellent written and verbal communication skills.
• Ability to deliver exceptional customer service.
• Self-motivated with drive and ambition.
• A team player.
• Own transport due to rural location and travel requirements.

Key Points:

• Salary: £24,000 - £28,000 depending on experience.
• Monday to Friday, 9am - 5pm.
• Full-time, permanent position.

If interested, please apply below or contact Jemma at the Pertemps office.