Customer Service Advisor

RemoteWorker UK; Whitley Bay; On-site; GBP 23,000 - 25,000; Full time

Job summary

Join a dynamic team where your problem-solving skills can shine! This role in customer service billing support offers a fantastic opportunity to make a real difference for customers while enjoying a supportive work environment. With a starting salary of £23,504, rising to £24,064 after 8 months, plus uncapped commission, you’ll be rewarded for your efforts. Flexibility is key, allowing you to balance your work and personal life, and with a range of perks including online GP access and generous family leave, you can thrive both professionally and personally. Don't miss out on this chance to grow your career with a forward-thinking company!

Benefits

Online GP access

Paid carer’s leave

Equalized family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• No specific experience needed; training provided for customer service skills.
• Ability to handle billing-related queries effectively.

Responsibilities

• Assist customers with billing-related queries over the phone.
• Provide support and build relationships with customers.

Skills

Problem-solving

Customer service

Relationship building

Calm demeanor

Job description

Where: EE North Tyneside, Cobalt Business Park, NE27 0QJ

Full Time: Permanent

Salary: £23,504.00 rising to £24,064 after 8 months of working for us, plus uncapped commission

Start Date: 2025

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Billing Support Role with EE.

Why not use your skills to make a difference and join our Billing Support Team in Tyneside? You’ll be talking over the phone to customers with all sorts of billing-related queries. You could be helping someone with a simple billing question or something that needs a bit more work and ownership. You’ll be there for the customer, supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?