Customer Service Advisor - Mortgages & Loans |S1| Homes Direct Servicing

Banco Santander SA; Darlington; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution seeks full-time Customer Service Advisors in Darlington. You will provide assistance with mortgages and loans in a warm, customer-focused environment. Enjoy a competitive salary with performance bonuses, and benefit from a supportive team culture that values diversity and inclusion.

Benefits

25 days holiday plus bank holidays

Paid training for 12 weeks onsite

Discounted healthcare and pension contributions

Flexible working options available

Qualifications

• Excellent verbal and written communication skills.
• Strong computer skills and numeracy.
• Passion for delivering outstanding customer service.

Responsibilities

• Handle mortgage and loan queries over the phone.
• Encourage customers to adopt digital channels.
• Identify vulnerabilities to ensure customer safety.

Skills

Communication

Customer Service

Numeracy

Job description

Customer Service Advisor - Mortgages & Loans |S1| Homes Direct Servicing

Customer Service Advisor - Mortgages & Loans |S1| Homes Direct Servicing

Apply locations: Darlington | Full time | Posted Today | Req1446586 | Country: United Kingdom

Join our community.

If you are passionate about customer service and want to build a career doing what you love, we’d like to hear from you.

We’re hiring full-time Customer Service Advisors in our Homes Direct Servicing team in Thornaby with a starting package of £26,420; this includes a base salary of £24,000, an additional £500 flexible benefit, and up to a £1,920 discretionary performance-related bonus.

Enjoy hybrid working and the collaboration of a great office environment.

In this role, you’ll bring energy and warmth to customer interactions, assisting with mortgages, loans, and other financial products. You’ll develop skills in building customer relationships, taking ownership, and delivering excellent service.

The difference you’ll make:

• Handling mortgage and loan queries over the phone, with potential support via Live Chat after training.
• Encouraging customers to adopt digital channels for their convenience.
• Ensuring customer and bank safety by identifying vulnerabilities and potential fraud.
• Accurately collating information to resolve queries at first contact.

What you’ll bring:

• Excellent verbal and written communication skills.
• Strong computer and numeracy skills, capable of navigating multiple systems.
• A passion for delivering outstanding customer service.
• The right to work in the UK.

Preferred qualities:

• Attention to detail, following policies and standards.
• Ability to thrive in a fast-paced environment and adapt to change.

Additional information:

Roles are 35 hours/week, Monday-Friday 08:00-18:00, and Saturday 09:00-14:00 (with time off in lieu). Training is fully paid for 12 weeks onsite, with future options for remote or flexible working, including part-time arrangements. The role is based in Teesside, requiring at least two days/month in the office. Free onsite parking is provided.

We value diversity and inclusion, creating a workplace where everyone belongs and can succeed.

Benefits include:

• Salary of £24,000 plus a £500 annual cash allowance.
• 25 days’ holiday plus bank holidays, increasing after 5 years’ service, with optional holiday purchase.
• Discretionary performance bonus.
• Discounted healthcare, wellbeing services, pension contributions, life insurance, charitable giving, share plans, and employee discounts.

Right to work in the UK:

Applicants must have legal right to work in the UK. Visa or work permit requirements do not influence application decisions but are necessary for employment.

Next steps:

If interested, please apply. For assistance, contact us at [e-mail] or call 0870 414 9080.

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