Customer Service Advisor

JobsTrackR; West Midlands Combined Authority; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor in Solihull to handle various customer enquiries through direct interactions and digital communications. The ideal candidate should possess strong problem-solving and interpersonal skills, with responsibilities including advising customers on issues such as Council Tax and maintaining service standards. This is a full-time temporary position offering a competitive hourly rate.

Qualifications

• Experience in customer service roles managing complaints and enquiries.
• Ability to handle sensitive issues effectively.

Responsibilities

• Handle diverse customer enquiries via multiple communication methods.
• Assist customers with advice in areas like Council Tax and Social Services.
• Maintain accurate records and stay updated on relevant policies.

Skills

Interpersonal skills

Problem solving

Communication

Job description

Customer Service Advisor needed in Solihull, £13.47phPAYE - Reference: 452171

Fully on-Site

Working hours: 37 hours, 9 - 5 and 9 - 4:30. Can be flexible with 4 days, etc

• The post holder is a member of the Connect Customer Contact Service which handles a diverse range of enquiries, via face to face, incoming and outgoing telephone calls, emails, live chat and Short Message Services (SMS).
• To answer all enquiries in a timely, courteous, and professional manner, ensuring that customer needs are clearly understood, and those enquiries are followed through to conclusion, through the use of effective problem solving and interpersonal skills.
• To ensure effective handling of complex customer contacts; ascertain customer needs, provide advice and guidance as necessary within the relevant service area such as Council Tax. Benefits, Social Services, Registrars, Environmental etc.
• To use own initiative and problem-solving skills to deal with enquiries via a range of communication methods including face to face, telephone, email, live chat, webmail and letter.
• To work as part of a team to handle difficult or sensitive issues and customer complaints effectively.
• To communicate effectively with customers and take responsibility for keeping accurate and up to date records in accordance with appropriate standards, procedures and quality management systems of the service.
• To be familiar with and keep up to date with Council policies, procedures and appropriate legislation.
• To take responsibility for their own personal development through attending and actively participating in appraisals, coaching sessions, training courses and supervision and monitoring their own performance to ensure personal targets are met.

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.