Customer Service Advisor

Smith+Nephew; Watford; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

A leading company in healthcare innovation is seeking a Customer Service Advisor to enhance customer experience. This hybrid role requires you to support healthcare professionals with their enquiries and deliver outstanding service in a fast-paced environment. With a focus on teamwork and attention to detail, you'll help foster a culture of inclusivity while benefiting from a generous compensation package including car allowance, bonuses, and healthcare plans.

Benefits

Company Car or Car Allowance

Generous bonus and pension schemes

Flexible vacation and time off

Paid volunteering hours

Private health and dental plans

Income protection, life assurance

Discounts on gyms and fitness clubs

Qualifications

• Previous customer service experience in a call centre, retail, or hospitality.
• Experience in a fast-paced, complex Customer Service environment.

Responsibilities

• Provide excellent customer service and support to internal and external customers.
• Process enquiries accurately and on time, meeting targets.

Skills

Communication

Teamwork

Attention to detail

Ownership

Proactivity

Organisational skills

Education

GCSE or NVQ level 2 standard or equivalent

Tools

SAP

Job description

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Watford. This is a hybrid role where you'll be onsite 3 days per week.

Summary

At Smith+Nephew, we believe in our products. We believe that through innovation, development, and supporting our customers and patients, we can help others achieve a Life Unlimited.

Our customer service team is on the front line, dealing with our customers every day. As a Customer Service Advisor, you will provide excellent customer service and support to internal and external customers, mostly Healthcare Professionals.

We're looking for people who are comfortable prioritising, organising, and processing enquiries accurately and on time. There are targets to meet, ensuring we measure and monitor our ability to deliver for our customers. As someone who interacts regularly with customers, a level of commercial awareness would be advantageous, as you may promote products, promotions, and sometimes events during interactions.

The ultimate goal? We want to make it easier for our customers to do business with us!

We are seeking candidates with previous customer service experience—this could be from a similar role in a call centre, retail, or hospitality.

Requirements

• Educated to GCSE or NVQ level 2 standard, or equivalent
• Skills: Communication, Teamwork, Attention to detail, Ownership, Proactivity, Organisational skills
• SAP experience is preferable
• Proven experience in a fast-paced, complex Customer Service environment, from call centres, retail, or hospitality

Applications

If you share our passion for groundbreaking innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you!

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

What we are offering you

• Inclusion, Diversity and Equity: Committed to welcoming, celebrating, and thriving on diversity. Learn more on our website ()
• Your Future: Company Car or Car Allowance, Generous bonus and pension schemes, Save As You Earn share options.
• Work/Life Balance: Flexible vacation and time off, paid holidays, and paid volunteering hours to give back to our communities!
• Your Wellbeing: Private health and dental plans, healthcare cash plans, income protection, life assurance, and more.
• Extra Perks: Discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes, and other employee discounts.