Customer Service Advisor

Appcast; United Kingdom; On-site; GBP 27,000; Full time

Job summary

An established industry player is looking for enthusiastic individuals to join their Home Connections Team in Belfast. This role is perfect for those who enjoy solving problems and helping others. You'll engage with customers over the phone, guiding them through product connections and addressing their setup or billing inquiries. With a supportive team and tailored training, this position offers a great opportunity for personal and professional growth. Flexible working arrangements ensure you can manage your time effectively while making a real difference in customer experiences.

Benefits

Discounts on EE & BT products

Online GP services

Market-leading family leave

Support for career development

Volunteering days

Optional private healthcare and dental

Qualifications

• No specific experience required; training provided.
• Helpful and calm demeanor is essential.

Responsibilities

• Guide customers through connecting their products and services.
• Assist with initial setup and billing questions.

Skills

Problem Solving

Customer Service

Communication

Relationship Building

Education

High School Diploma

Job description

Job Description

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Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills for a Customer Service Home Connections role with EE.

Why not use your skills to make a difference and join our Home Connections Team in Belfast? You'll be talking to customers over the phone, guiding them through connecting their products and services, and helping with initial setup or billing questions.

You don't need specific experience; if you're helpful, calm, and good at building relationships, we can train you.

We support flexible working, helping you manage appointments and emergencies by allowing you to schedule breaks and bank time.

Belfast Salary: GBP26,968.00 Full time

What’s in it for you?

• Salary of GBP26,968.00
• Discounts on EE & BT products
• Online GP services
• Market-leading family leave
• Support for career development
• Volunteering days
• Optional private healthcare and dental

Join a supportive team with tailored training and opportunities for growth. What are you waiting for?