Customer Service Advisor

Icandyworld; United Kingdom; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Candy World Ltd in the United Kingdom is seeking a Full-Time Customer Service Team Advisor to join a small, busy department. You will respond to high volumes of product and order inquiries by email and phone, handle complaints professionally, and update customer data and orders.

After probation, the role offers a hybrid option with two days at home. Key requirements include excellent communication, teamwork, patience, strong interpersonal skills, and basic CRM experience.

Qualifications

• Excellent verbal and written communication skills.
• A team player, must work well with colleagues.
• Patience and the ability to stay calm in stressful situations.
• Excellent interpersonal skills and customer focus.
• Experience using a CRM system is beneficial.
• Quick learner with the ability to multi-task.

Responsibilities

• Respond to high volume product and order related emails and phone inquiries within SLA.
• Address verbal and written complaints professionally.
• Log and update customer information and orders; process refunds as needed.
• Enter orders, check availability and pricing; arrange collections and deliveries.
• Escalate issues to relevant departments for resolution.
• Assist with general customer service administration as required.

Skills

Communication skills

Team player

Patience

Interpersonal skills

CRM experience

Multi-tasking

Telephone manner

Computer literate

Tools

CRM software

Job description

Candy World Ltd is a fast-growing pushchair manufacturer based in Biggleswade, Bedfordshire. We manufacture and sell, our very high end and designer lead brand worldwide.

An opportunity has now arisen for a Full-Time, Customer Service Team Advisor, to work within a small, busy, customer service department.
This role predominantly involves:

• Responding to a high volume of product and order related emailed enquiries (and telephone calls), both from direct customers and retailers, within specific, contractual SLA’s. (experience preferred)
• Responding to verbal and written complaints, in a timely and professional manner (experience preferred)
• Dealing with follow up calls from emails and website forms
• Dealing with after sales/warranty queries, (responsible for specific retailers, following sucessful completion of product and system training)
• Escalating and liaising with relevant departments, with any technical/service/sales/product issues, which may arise.
• Logging and updating customer information and orders
• Tracking and processing new orders and refunds
• Entering orders, checking availability and prices of products
  Booking and chasing, collections and deliveries
• Assisting with, (when necessary), any general customer service administration

Requirements

• Excellent verbal and written communication skills, (grammar and spelling).
• A team player, must be able to work as part of a team and assist colleagues whenever necessary
• Patience and the ability to remain calm in stressful situations
• Excellent interpersonal skills

The successful candidate must be computer literate, well organised and have an excellent telephone manner. (Experience of using a CRM system would be beneficial).
A quick learner, you must be able to multi-task and prioritise a busy workload.

The role will involve being in the office for five days a week, for the first six months, after which, following successful completion of your probationary period, we will be able to offer 'hybrid' working, which offers working from home for two days a week.

Hours. Mon – Thurs. 9.00 - 5.00pm. Fri – 9.00 - 4.00pm. 1 hour lunch.
Salary upon application.
Closing Date: Friday 11th September
www.icandyuk.com