Customer Service Advisor

C&d Recruitment; Trowbridge; On-site; GBP 23,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Trowbridge. In this pivotal role, you will deliver exceptional customer service across various channels, addressing inquiries and resolving complaints with professionalism and efficiency. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to multitask in a fast-paced environment. This position offers a competitive salary, a supportive work culture, and valuable benefits, including a company pension and health programs. If you're passionate about helping others and thrive in a customer-focused environment, this opportunity is perfect for you.

Benefits

Company Pension

Employee Discount

Free Flu Jabs

Free Parking

Health & Wellbeing Programme

Life Insurance

Qualifications

• Experience in a contact centre or customer service role preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide excellent customer service through phone, email, and chat.
• Handle customer enquiries and complaints professionally.

Skills

Customer Service

Communication Skills

Problem-Solving

Data Entry

Multitasking

Job description

Thrive Group are delighted to be working with our client in Trowbridge who is actively looking to recruit Customer Service Advisor to join the team.

What you will be doing:

You will provide excellent customer service and support through phone, email, and chat channels. You will handle customer enquiries and complaints in a professional and timely manner, analyse customer needs and provide appropriate solutions or recommendations.

What you will need to succeed:

• Previous experience in a contact centre or customer service role preferred
• Strong communication skills, both verbal and written, with excellent telephone manner.
• Ability to multitask and handle a high volume of customer interactions
• Excellent problem-solving skills and ability to analyse customer needs
• Proficient in data entry and navigating computer systems

What you will receive in return:

• £23,795, rising to £25,376 per annum
• Monday to Friday - 40 hours per week
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance

What you need to do next:

If this position sounds of interest and you would like to be considered, please contact Sarah at Thrive Group on 01225 632666 or email [e-mail].

Thrive Group are acting as an employment agency in relation to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.