Customer Service Advisor

BT Group; Tees Valley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer's Leave

Family Leave

Product Discounts

Career Development

Travel Loan

Volunteering Days

Private Healthcare

Dental

Job summary

BT Group’s EE division in Darlington is hiring a Customer Service Advisor. You will engage with customers by phone, provide guidance, and resolve issues with a focus on exceptional service. The role starts with a salary around £26,116 and includes a progression to £26,738 after 8 months plus uncapped commissions.

Benefits include private healthcare options, family leave, travel loans, and ongoing training to develop your skills and career with EE and BT products.

Qualifications

• Empathy, patience and dedication to helping customers.
• Ability to listen, understand and build relationships with customers.
• Willing to participate in comprehensive training provided.

Responsibilities

• Engage with customers over the phone, offering support and guidance.
• Help customers find solutions and deliver exceptional service.
• Build relationships to ensure customer satisfaction and retention.

Skills

Customer service experience

Empathy

Communication skills

Active listening

Job description

Job Description

Customer Service Advisor

Req ID: 63331

Posting Start Date: 02/10/2026

Posting End Date:

Job Function: EE Contact Centres

Division: Consumer

Job Location: GBR Darlington - Global House

Advertised Salary: £26,116.00

The start date for this role is 23rd November 2026.

• Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year
• Huge Discounts: Save on EE & BT products, including mobile and broadband
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work
• Volunteering Days: Paid time off to give back to your local community
• Optional Private Healthcare and Dental: Protection for you and your family

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?