Sales Advisor

Euro Car Parts Limited; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Enhanced annual leave

Pension contributions

Life assurance

EAP for employees

Gym discounts

Healthcare perks

Cycle to work

Retail & staff discounts

Job summary

LKQ UK & Ireland is looking for a customer-focused Sales Advisor to deliver outstanding service and grow lasting relationships at our Gateshead branch.

You will build product knowledge, become the trusted advisor for LKQ Euro Car Parts offerings, and work with colleagues to meet customer needs, improve margins and resolve callbacks promptly.

Join a busy, supportive team with opportunities for development, a competitive salary, pension contributions, health perks, and cycle-to-work benefits.

Qualifications

• A passion for delivering fantastic customer service.
• Previous experience as a sales advisor or in customer service.
• Knowledge of Microsoft Windows and Office applications.
• Ability to plan, prioritise and solve problems.
• Familiarity with SOP systems.
• Result-driven and motivated to exceed targets.

Responsibilities

• Build relationships with customers aiming to win sales, improve margin and have excellent customer service within the branch.
• Become an expert in LKQ Euro Car Parts product offerings and be seen as the trusted advisor.
• Collaborate with other areas of the branch to meet customer needs.
• Ensure all callbacks are completed in a timely manner.
• Work with internal teams to understand products and anticipate customer needs.
• Coordinate with the Warehouse Supervisor on returns and reduce return rates by building relationships with customers.
• Utilise business data to identify opportunities across customer bands and product groups.

Skills

Customer service

Sales experience

Product knowledge

Plan / prioritise

Problem solving

SOP systems

Tools

Microsoft Windows

Microsoft Office

SOP systems

Job description

Join the driving force behind the automotive aftermarket! At LKQ UK & Ireland, we're looking for a passionate and customer-focused Sales Advisor to help deliver outstanding service and grow lasting client relationships. If you're a team player with a talent for turning conversations into results, this is your opportunity to accelerate your career with an industry leader.

What we offer

• Competitive Salary– We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
• Pension Contributions – We invest in your future with our contributory pension scheme.
• Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Build relationships with customers aiming to win sales, improve margin and have excellent customer service within the branch
• Become an expert in LKQ Euro Car Parts product offerings to customers and be seen as the trusted advisor
• Working collaboratively with the other areas of the branch, ensuring that the customer needs are met
• Ensure all call backs are completed in a timely manner
• Work closely with other internal teams across the business to understand our products and be one step ahead of our customer needs
• Work with the Warehouse Supervisor to understand customer returns and look to reduce our return rate by building better relationships with our customers
• Utilising relevant business data to understand the opportunities across all customer bands and product groups

Skills and Experience

• A passion for and experience in delivering f antastic customer service
• Previous experience in a sales advisor/customer serviceposition
• Knowledge of Microsoft Windows and Office Applications
• Able to plan, prioritise and problem solve
• Knowledge of SOP systems
• To be result driven and highly motivated by delivering and exceeding targets

Why Work for LKQ

We're proud of the service we provide to our customers, and we know that's only possible because of the great people who work in our branches.

When you join us, you'll enjoy:

A varied, active role where no two days are the same.

Full training and ongoing development opportunities.

A supportive, friendly team environment.

Opportunities to develop new skills and progress your career.

The chance to make a real difference to customers every day.

Ready to join the team?

If you're reliable, customer-focused and enjoy working in a fast-paced environment where every day brings something different, we'd love to hear from you.

We are committed to building an inclusive workplace where everyone feels welcome, valued and supported. We encourage applications from people of all backgrounds, experiences and communities.