Customer Service Advisor

Espire; Tamworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Advisor based in Tamworth. The role involves interacting with customers, processing orders, and providing excellent service. Candidates should possess strong customer service abilities and the initiative to solve problems while maintaining efficiency in their workload. The opportunity also includes optional benefits such as additional leave and a health cashback plan.

Benefits

Option to purchase up to 5 extra days annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Qualifications

• Excellent customer service skills and approachable.
• Ability to manage own workload and time effectively.
• Basic knowledge of Word, Outlook, Excel, and Sage beneficial.

Responsibilities

• Answering all customer enquiries via calls and emails.
• Processing orders and maintaining customer database.
• Overseeing specific areas and liaising with the sales team.

Skills

Customer service skills

Problem-solving

Time management

Tools

Word

Outlook

Excel

Sage

Job description

About the Role

We are seeking a Customer Service Advisor, working with the wider Customer Service Team, providing an excellent service and supporting the day to day running of the department.

Main Duties

• Answering Switchboard overflow.
• Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public.
• Dealing with all email enquiries.
• Processing internet orders using Sage and our in-house systems.
• Processing email orders using our in-house system.
• Filing all paperwork on to our archive system.
• Processing sample requests and internal picks.
• Preparing quotes.
• Providing information on part numbers etc. and some basic technical details.
• Liaising with other departments to arrange rework of bespoke stock.
• Setting up customers for online ordering.
• Promotions and mailshots for customers in designated areas.
• Overseeing 2-4 areas, specifically working with Area Sales Manager’s for those areas and any requests they may have.
• Dealing with the carriers, chasing deliveries and obtaining PODs.
• Maintain customer database to keeping contact details updated.
• Overseeing forward orders, call offs and projects for your customers.
• Monitoring customer orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts.

Essential Skills and Experience

• Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time.
• Be able to deal with difficult customers always remaining calm and professional.
• Have the initiative to find a resolution to any problems that may arise.
• Work equally well in a team as well as being able manage your own workload and effectively manage your own time.
• Be accurate and efficient at all times.
• Have basic knowledge of Word, Outlook, Excel and Sage would be beneficial, however, full training will be provided.

• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking

Site Location: Scolmore House, Tamworth, B79 7UL