Customer Service Advisor

Trent & Dove; Stoke-on-Trent; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Stoke-on-Trent is seeking a Temporary Customer Service Advisor to join their team. This role focuses on providing excellent customer service through various channels. The ideal candidate will be customer-focused, detail-oriented, and possess strong communication skills. The position offers a hybrid working environment and requires at least two days in the office weekly after training. Don't miss this opportunity to make a difference in the community!

Benefits

Company Pension Scheme

Private Healthcare

Qualifications

• Experience in a customer service or contact centre environment.
• Ability to maintain confidentiality with sensitive information.

Responsibilities

• Handle inbound calls and face-to-face interactions.
• Resolve queries at the first point of contact.

Skills

Communication

Attention to Detail

Multitasking

IT Skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Temporary Customer Service Advisor Role

Hours: 37 hours per week

Benefits: Company Pension Scheme & Private Healthcare

We are hiring a customer-focused, people-oriented team player with excellent communication skills to join our customer service team in a hybrid working environment.

The team provides frontline service to customers, handling inbound calls, face-to-face interactions, and resolving queries at the first point of contact. You will manage a variety of inquiries from tenants, applicants, and external customers, proactively ensuring high customer satisfaction.

Requirements for the Customer Service Advisor role:

1. Experience in a customer service or contact centre environment.
2. Ability to maintain confidentiality when dealing with sensitive information.
3. Excellent attention to detail and accuracy.
4. Ability to multitask effectively.
5. Strong IT skills, especially with Microsoft Outlook, Word, and Excel.
6. Excellent communication skills across multiple channels including Microsoft Teams, face-to-face, and email.
7. Willingness to work from our head office at least twice a week after initial training.

The closing date for applications is 31st March 2025.

To apply or view the job details, please click on the link below: Job Application Link

We welcome applications from all sections of the community.

Don't miss this opportunity—apply quickly if your experience and skills match the role.

We offer well-maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire, with over 6,000 properties ranging from sheltered accommodations to family homes.

Our mission is to transform homes, lives, and communities in our region. For more than 21 years, we have been committed to making a difference by providing affordable homes and supporting services that enable communities to thrive and reduce homelessness.