Client Services Manager - Insurance

Internationalinsuranceprofessionals; England; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

International Insurance Professionals is seeking an Insurance Client Services Manager to lead a team and strengthen client and customer relationships across the book of business. You will manage day-to-day operations of the CS team, oversee renewals, handle recruitment and training, and ensure high service standards while delivering competitive cover solutions.

This hybrid role requires extensive insurance broking experience, strong people management, and a proactive, problem-solving approach to

Qualifications

• Extensive insurance broking experience and a strong commercial track record.
• Ability to prioritise and organise own workload to meet deadlines.
• Excellent relationship-building skills, with a proactive problem-solving approach.

Responsibilities

• Manage day-to-day operations of the CS team and support the Team Director with overall book of business.
• Oversee accurate renewals processing and adherence to company processes and procedures by Account Handlers.
• Handle management administration for Account Handlers (holidays, sickness, absence).
• Lead recruitment, interview processes, and training implementations for new starters within the team.
• Address performance issues promptly and appropriately within the team.
• Set personal training plans and conduct appraisals for direct reports.
• Provide a high-quality service to existing clients, advising, reviewing, arranging and securing appropriate cover at competitive premiums.
• Deal with new business, mid-term adjustments and renewals in relevant markets per company terms and conditions.
• Handle telephone inquiries promptly and refer queries outside your knowledge to the appropriate person.

Skills

Team leadership

Insurance industry knowledge

Client relationship management

Prioritisation

Job description

We're on the hunt for a talented Insurance Client Services Manager who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships.

As a Client Services Manager you will be responsible for the day-to-day management of the CS team and manage and maintain in the capacity of Account Handler own designated portfolio of clients to the highest standards

So, what does the role of a Client Services Manager here involve?

• Responsible for the day-to-day management of your team and supporting your Team Director who will maintain overall responsibility for the book of business
• Ensuring the Account Handlers undertake accurate processing of renewals and work within the confines of the company processes and procedures
• Responsible for management administration for Account Handlers (holidays, sickness, absence)
• Establish recruitment needs and take responsibility for the interviewing process and implementation of training procedures for new starters of all direct reports within the team
• Deal with performance issues for the team and conduct matters quickly and appropriately
• Responsible for the setting of personal training plans and carrying out appraisals for your direct reports
• As part of the Account Handler role you will provide a quality service to existing clients, covering all aspects of their insurance arrangements; advise, review, arrange and secure the appropriate cover at a competitive premium.
• Deal with new business, mid-term adjustments and renewals in the relevant markets according to company terms and conditions
• Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience.

What experience does a Client Services Manager need?

It's essential that you have extensive insurance broking experience as you will be offering a complete commercial experience to existing customers. You will have the ability to prioritise and organise own workload to ensure deadlines are adhered to. You need to have excellent relationships skills, have enthusiasm and be a problem solver.

It would be advantageous if you have some team leader or people management experience.

#AIB #LI-TM1 #LI-Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.