Customer Service Advisor

Halfords; Southampton; On-site; GBP 28,000 - 33,000; Full time

Job summary

Halfords is seeking a Customer Service Advisor to join their Southampton team. In this role, you will provide excellent customer service, manage job bookings, and assist on technical concerns. With a focus on career growth, you'll benefit from generous leave, discounts, and a bonus scheme, all while joining a leading automotive service company in the UK.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off most Halfords products

Discounts for groceries and shopping

Financial planning support via Wagestream

Health Cash Plan

Join the Share save scheme

Pension Scheme & Life Assurance

Opportunity to buy a Trade Price Bike

GP Access, 364 days a year

Qualifications

• Proven track record of delivering excellent customer service.
• Experience handling difficult situations professionally and calmly.
• Must have a full driver’s licence with less than 9 points.

Responsibilities

• Be the welcoming face for customers, handling job bookings.
• Discuss any technical concerns customers may have.

Skills

Customer service

IT literate

Handling difficult situations

Achieving targets

Experience in Autocentre

Job description

Halfords Southampton, England, United Kingdom

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Halfords Southampton, England, United Kingdom

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This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

• 5 days a week / 44 hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply
  
  

• £28,000 per annum + bonus
• 5 days a week / 44 hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply
  
  

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
  
  

You will be given every opportunity to progress your career at Halfords.

Skills And Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points
  
  

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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