Customer Service Advisor

Vibe Recruit; Shippon; On-site; GBP 30,996,000 - 33,062,400; Full time

Benefits offered by this job

Immediate start

Weekdays only

Job summary

Vibe Recruit is seeking a proactive Customer Service Advisor to support a healthcare business across the UK, Ireland, Sweden, Finland, Denmark and Norway. You will process orders, respond to enquiries, and provide professional support to internal and external stakeholders, working closely with the central distribution centre and courier services.

Ideal candidates have strong Excel/Word skills, high attention to detail, and the ability to prioritise tasks in a fast-paced environment, with SAP

Qualifications

• Previous experience in a customer service, administration, or order processing role.
• Strong working knowledge of Microsoft Excel and Word.
• Excellent communication skills, both written and verbal.
• High level of accuracy and attention to detail.
• Strong numeracy and literacy skills.
• Ability to prioritise workload and meet tight deadlines.
• Confident working with multiple departments and stakeholders.
• Previous SAP experience would be advantageous but is not essential.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer enquiries and resolve queries in a timely and professional manner.
• Provide outstanding customer support to both internal and external stakeholders.
• Work closely with the central distribution centre to ensure timely dispatch of goods.
• Liaise with courier services regarding product returns and daily tracking requirements.
• Reconcile consignment stock audits and work alongside Sales Teams to resolve stock queries.
• Support inventory management activities, including monitoring expiry dates and coordinating returns of short-dated stock from hospital accounts.
• Collaborate with Accounts Receivable teams to resolve invoice queries and corrections.
• Prepare inventory reports and ad-hoc reports for internal and external customers.
• Ensure all documentation is authorised, processed, and filed in accordance with company procedures.
• Follow company processes and policies relating to quality, compliance, health & safety, and environmental standards.

Skills

Excel

Word

Communication

Attention to detail

Numeracy

Prioritisation

Stakeholder collaboration

SAP experience (advantageous)

Tools

Microsoft Excel

Microsoft Word

SAP (advantageous)

Job description

Vibe Recruit is currently seeking a proactive and detail-oriented Customer Service Advisor to join a well-established healthcare business supporting customers across the UK, Ireland, Sweden, Finland, Denmark, and Norway.

This is an excellent opportunity for someone with strong customer service skills, excellent attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer enquiries and resolve queries in a timely and professional manner.
• Provide outstanding customer support to both internal and external stakeholders.
• Work closely with the central distribution centre to ensure timely dispatch of goods.
• Liaise with courier services regarding product returns and daily tracking requirements.
• Reconcile consignment stock audits and work alongside Sales Teams to resolve stock queries.
• Support inventory management activities, including monitoring expiry dates and coordinating returns of short-dated stock from hospital accounts.
• Collaborate with Accounts Receivable teams to resolve invoice queries and corrections.
• Prepare inventory reports and ad-hoc reports for internal and external customers.
• Ensure all documentation is authorised, processed, and filed in accordance with company procedures.
• Follow company processes and policies relating to quality, compliance, health & safety, and environmental standards.

What We're Looking For

• Previous experience in a customer service, administration, or order processing role.
• Strong working knowledge of Microsoft Excel and Word.
• Excellent communication skills, both written and verbal.
• High level of accuracy and attention to detail.
• Strong numeracy and literacy skills.
• Ability to prioritise workload and meet tight deadlines.
• Confident working with multiple departments and stakeholders.
• Previous SAP experience would be advantageous but is not essential.

What's On Offer?

• Competitive pay rate of £14.10 per hour.
• Monday to Friday working pattern - no weekends.
• Opportunity to work for a respected international healthcare organisation.
• Supportive and collaborative team environment.
• Immediate start available for suitable candidates.
• Vibe Recruit is acting as an Employment Business in relation to this vacancy