Customer Service Advisor in Sheffield)

Glen Callum Associates; Sheffield; On-site; GBP 29,000; Full time

Job summary

A leading importer and distributor of automotive products in Sheffield is seeking a Customer Service Advisor to join their dynamic team. The role involves managing customer enquiries, processing orders, and providing technical assistance. Ideal candidates should have a strong customer service background, preferably with experience in the automotive sector. Alongside a competitive salary, the position offers supportive working conditions including free onsite parking and healthcare assistance.

Benefits

25 days Annual Leave Plus BH

Pension

Free on-site Parking

Kitchen Facilities

Rest Area

Shower Facilities

Employee Assistance Program

Qualifications

• Experienced Customer Service Advisor or Assistant.
• Knowledge of automotive aftermarket preferred, not essential.
• Working knowledge of MS Office, including Outlook, Word, Excel.

Responsibilities

• Handle customer enquiries and requests professionally.
• Process sales orders and manage customer invoicing.
• Assist in resolving customer issues and documentation.

Skills

Customer Service

MS Office

Technical Information

Job description

Customer Service Advisor

Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organised, dynamic and puts the customer first? Do you have the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?

If this sounds like you then a leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable front office team.

As Customer Service Advisor you will benefit from the knowledge of working for a market leader. With a supportive management team and colleagues, you will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious kitchen area where coffee and tea are provided, spacious rest area and shower facilities. Free onsite parking.

Location - Sheffield

Salary: £28,300 basic salary - 25 days Annual Leave Plus BH (32 days total) - Pension - Free on-site Parking - Kitchen Facilities - Rest Area - Shower Facilities - Employee company funded Assistance Program

The Candidate & Role:

* Be an experienced Customer Service Advisor / Customer Service Assistant.

* Automotive aftermarket / motor trade / factor experience (or similar) preferred but not essential.

* Working knowledge of MS Office to include Outlook, Word, Excel.

* Providing product and technical information to the customer.

* Liaise with the operations team to ensure the fulfilment of customer sales orders.

* Help customers with product returns and invoice queries.

* Handling customer telephone enquiries.

* Processing of Sales orders and customer invoicing.

* Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.

* Dealing with trade customer collections and retail customer sales.

* Returns order processing and raising credits through the approval process.

* Organising collections of sales orders to be processed by freight forwarders.

* Customer contact via telephone to support scheduling of sales orders.

* Support quarterly stock inventory controls.

Apply in Confidence

JOB REF 4256RC Customer Service Advisor