Customer Service Advisor

Aon PLC.; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Comprehensive training

Team coaching

Job summary

Aon PLC is seeking a Customer Service Advisor for a 6-month fixed term contract in Sheffield. You will support pension members over the phone and in writing, with full training provided. This entry‑level role offers coaching and a pathway to permanent roles within a global consultancy.

The position emphasizes strong communication, active listening and attention to detail while you gain experience in a corporate environment. Training starts soon and hours are Monday to Friday.

Qualifications

• Previous customer-facing experience preferred across retail, hospitality, volunteering, or office environments.
• Positive attitude, good communication skills and active listening are essential.
• Attention to detail and willingness to learn are important.

Responsibilities

• Be the first point of contact for members with questions about their pensions.
• Answer inbound calls only and respond to written queries.
• Explain information in a clear, friendly way.
• Update customer details and send written information.
• Work in the office part of the week to benefit from coaching and team support.

Skills

Customer service

Communication skills

Active listening

Microsoft Office

Job description

Customer Service Advisor - 6-Month Fixed Term Contract Location: Sheffield Hours: Monday-Friday, 08:45-17:00 Start Date: November 2026 Kick-start your career with a global consultancy and get real experience that looks great on your CV. Whether you've just finished school, college or university, or you're in the early stages of your career, this 6-month role is a chance to get your foot in the door of a corporate environment and build skills that employers really value.

We're hiring Customer Service Advisors to support our pension members over the phone and in writing. No experience in pensions or contact centres? No problem. You'll get extensive training, ongoing coaching and support from a friendly, experienced team. In the last couple of years, over half of our colleagues who joined on similar fixed term contracts have chosen to and moved into permanent roles and continued to grow their careers with Aon.

What you'll do

• Be the first point of contact for members with questions about their pensions
• Answer inbound calls only (no cold calling) and respond to written queries
• Explain information in a clear, friendly way
• Update customer details and send written information
• Work in the office part of the week to benefit from coaching and team support

What's in it for you?

• A 6-month paid role in a global, professional environment
• Full training - no pensions or office experience needed
• Friendly, supportive team and regular coaching
• Confidence using Microsoft applications and corporate systems
• Great experience for your future career - whether that's with Aon or elsewhere

What we're looking for

• Any previous customer-facing experience (retail, hospitality, volunteering, office, etc.)
• A positive attitude, good communication skills and active listening
• Strong attention to detail and willingness to learn
• Basic confidence with Microsoft Office
• You'll also work in line with Aon's Risk Management Framework and policies, including completing mandatory training.