Customer Service Advisor

Westfield Health; Sheffield; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Westfield Health in Sheffield is seeking a Customer Service Advisor to join our Connect Hub. This full-time, hybrid role focuses on telephony-based customer support, helping members with queries, claims, and online services.

You will complete a 6–8 week training in Sheffield before moving to hybrid work; experience in a target-driven environment and strong communication are valued.

Qualifications

• Experience working in a target-driven, customer-focused environment.
• Confident communicator who builds rapport and exceeds expectations.
• PC literate and confident using Microsoft Office and new systems.
• A genuine interest in helping people, with a flexible, can-do approach.

Responsibilities

• Telephony-based customer service with an emphasis on consistency of quality.
• Provide our customers with a caring and proactive support service; We are passionate about first call resolution and customer experience.
• Provide up to date information about our products and services.
• Retain customers through promoting the benefits of our products.
• Supporting customers with online claims queries and helping them to register for our online services.
• Reply to customer queries via email.

Skills

Customer focus

Communication

Microsoft Office

Adaptability

Tools

Microsoft Office

Job description

Customer Service Advisor (CSA)

Location: Sheffield (Connect Hub) | Salary: £24,480 | Hours: Full time | Working pattern: Hybrid

For over 100 years, Westfield Health has been on a mission to make a healthy difference to our customers, our colleagues and the communities we work in. What began in Sheffield as a way to help people access affordable healthcare has grown into an international health and wellbeing company, trusted by more than 8,000 businesses and 400,000 people across the UK and Europe. We're proud of our not-for-profit roots: with no shareholders, the more successful we are, the more we can give back. We believe healthy people are happier and more productive, so we bring together evidence, insight and genuine care to help people and businesses be at their healthy, productive best, approaching every challenge with curiosity, taking ownership of the outcome, and always putting people first. If that sounds like the kind of place you want to build a career, we'd love to hear from you.

About the role

Our Connect Hub is at the heart of Westfield Health, the frontline team that brings our mission to make a healthy difference to life for thousands of customers every day. As a Customer Service Advisor, you'll join a friendly, close-knit team of advisors who take real pride in getting things right first time. The role is predominantly telephony-based, giving customers a caring, proactive support experience by phone, webchat and email. You'll be passionate about first-call resolution, helping people get the most from their Westfield Health products and services, from claims queries to registering for our online tools. It's a role where the relationships you build really matter, because every conversation you have shapes how our customers experience Westfield Health.

You'll complete a thorough 6-8 week training plan in our Sheffield office before moving to hybrid working, so you're fully set up to support our customers with confidence.

Your Responsibilities

• Telephony-based customer service with an emphasis on consistency of quality.

• Provide our customers with a caring and proactive support service; We are passionate about first call resolution and customer experience.

• Provide up to date information about our products and services.

• Retain customers through promoting the benefits of our products.

• Supporting customers with online claims queries and helping them to register for our online services.

• Reply to customer queries via email.

What you'll bring

• Experience working in a target-driven, customer-focused environment

• Confident communicator who builds rapport and exceeds expectations

• PC literate and confident using Microsoft Office and new systems

• A genuine interest in helping people, with a flexible, can-do approach

Next steps and support

• Application Review

• Informal phone call

• Competency based interview

• Short Assessment

We aim to conduct interviews week commencing 12th October.

Please note, while we welcome global talent, we're currently unable to sponsor work visas.

We are a proud member of inclusive employers and a Disability Confident Committed employer. We value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.