Customer Service Advisor

Barclays UK; Scarborough; On-site; GBP 27,000; Full time

Job summary

Join Barclays as a Customer Service Advisor, where you'll play a crucial role in supporting customers by resolving queries and providing personalized service. With a competitive salary of £26,500 and a comprehensive benefits package, this role offers great opportunities for professional growth within a collaborative team.

Benefits

Pension Plan

Private Medical Insurance

Life Insurance

Income Protection

Qualifications

• Background in customer service or related fields.
• Experience in retail or hospitality is valued.
• Strong communication and interpersonal skills.

Responsibilities

• Provide resolutions for customer queries and personalise each interaction.
• Collaborate across digital channels to enhance customer service.
• Ensure compliance with regulatory requirements.

Skills

Customer Service

Empathy

Problem-Solving

Collaboration

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and ensure transactions are executed accurately and on time.
• Support teams within business operations, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting related roles.
• Possibly have responsibility for specific processes within a team.
• Lead and supervise a team, supporting professional development, allocating work, and coordinating resources. If in a leadership role, demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Manage own workload, implement systems and processes, and participate in broader projects.
• Execute work as per processes and collaborate with related teams.
• Check colleagues’ work to meet requirements.
• Provide specialist advice within own work area.
• Manage risk and strengthen controls related to own work, ensuring compliance with rules and regulations.
• Understand how all teams contribute to broader objectives and develop operational expertise.
• Make judgments based on experience, evaluate options, and communicate sensitive information effectively.
• Build relationships with stakeholders and customers to identify and address needs.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset: Empower, Challenge, and Drive.