Customer Service Advisor

Barclays; Scarborough; On-site; GBP 27,000; Full time

Job summary

Join Barclays as a Customer Service Advisor and support our customers with empathy and dedication. This role involves personalising customer interactions and providing exceptional service, while working within a collaborative team. A starting salary of £26,500 comes with comprehensive benefits including a pension plan and private medical insurance.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Strong background in customer service, retail, or hospitality.
• Ability to personalise customer interactions.
• Collaboration skills across digital channels.

Responsibilities

• Provide resolutions for customer queries through multiple channels.
• Collaborate to enhance the bank's digital capabilities.
• Support stakeholders to meet client needs accurately.

Skills

Customer Service

Empathy

Communication

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, with a starting salary of £26,500. You’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders including sales, operational, and risk management teams to meet client needs, ensuring transactions are executed accurately and on time.
• Support teams within business operations, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder/customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and related roles.
• Possibly have responsibility for specific processes within a team.
• Lead and supervise a team, supporting professional development, assigning work, and coordinating resources. If in a leadership role, demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• For individual contributors, manage own workload, implement systems and processes, and participate in broader projects.
• Execute work as per processes and collaborate with related teams.
• Review colleagues' work to meet requirements.
• Provide specialist advice within own work area.
• Own risk management and control strengthening related to your work, adhering to rules and regulations.
• Understand how all teams contribute to broader objectives and build operational expertise.
• Develop awareness of principles underlying your work area, building expertise.
• Make judgments based on experience and evaluate options in unstructured circumstances.
• Communicate sensitive or difficult information to customers related to advice or administrative matters.
• Build relationships with stakeholders/customers to identify and address needs.

All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset: Empower, Challenge, and Drive.