Customer Solutions Advisor

Jobtailor; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

Jobtailor in Peterborough is recruiting a customer care advisor to proactively contact consumers, provide expert product advice and guide users through selection and usage.

You will manage sample orders, deliver empathetic experiences, and respond to challenges with clinically informed solutions for patients with chronic conditions.

Qualifications

• Motivated by making a difference in people's lives.
• Strong communication skills and empathy with patients.
• Ability to achieve or exceed targets and KPIs.
• Excellent organisation and attention to detail when managing priorities.
• Ability to use PC systems accurately.
• Proactive approach to problem-solving in healthcare support.
• Empathy and professionalism when supporting patients with intimate healthcare needs.
• Resilience, self-motivation and desire to succeed in a target-driven environment.
• Passion for delivering patient experiences and improving quality of life.
• Adaptability and willingness to learn and embrace change.
• Pride in high standards and team contribution.
• Background in telesales, outbound calling or target-driven environments is desirable.
• Transferable skills and desire to deliver exceptional customer care.

Responsibilities

• Proactively contact existing and prospective consumers.
• Provide expert advice across a range of product areas.
• Guide users through product selection and usage.
• Manage sample orders and provide meaningful follow-up.
• Deliver exceptional, empathetic customer experiences.
• Respond to challenges with compassionate and clinically informed solutions.
• Support individuals living with chronic conditions.
• Participate in invitation-only recruitment events involving interviews and a role-related assessment task.

Skills

Strong communication

Empathy

Organizational skills

Attention to detail

Excellent listening

Proactive problem solving

Resilience

Self-motivation

Adaptability

Target achievement

Tools

PC Systems

Job description

• Proactively contact existing and prospective consumers
• Provide expert advice across a range of product areas
• Guide users through product selection and usage
• Manage sample orders and provide meaningful follow-up
• Deliver exceptional, empathetic customer experiences
• Respond to real challenges people are facing with compassionate and clinically informed solutions
• Support individuals living with chronic conditions
• Participate in invitation-only recruitment events involving interviews and a role-related assessment task

Requirements

• Motivated by making a difference in people's lives
• Strong communication skills, excellent listening skills, and empathy
• Ability to achieve or exceed targets and KPIs
• Excellent organisation and attention to detail when managing multiple priorities
• Ability to use PC systems accurately
• Proactive approach to problem-solving and identifying opportunities
• Empathy and professionalism when supporting patients with intimate healthcare needs
• Resilience, self-motivation, and desire to succeed in a target-driven environment
• Passion for delivering exceptional patient experiences and improving quality of life
• Adaptability, positivity, willingness to embrace change and continuous learning
• Pride in achieving high standards and contributing to team success
• Background in telesales, outbound calling, or any target-driven environment is desirable
• Transferable skills and desire to deliver exceptional customer care welcomed
• Must be within commuting distance of Peterborough
• Must be available with no holiday during the first four weeks of employment due to training requirements

Core Competencies

Demonstrates strong communication and empathetic skills to provide exceptional customer care, while effectively managing multiple priorities and achieving targets in a fast-paced environment. Possesses a proactive approach to problem-solving and a commitment to improving the quality of life for individuals with chronic conditions.

Highest-signal resume keywords

• Strong Communication Skills
• Empathy and Professionalism
• Target Achievement
• Organizational Skills
• Proactive Problem-Solving

ATS Optimization Keywords

Soft Skills

• Excellent Listening Skills
• Attention to Detail
• Resilience
• Self-Motivation
• Adaptability

Industry Keywords

• Customer Care
• Chronic Conditions Support
• Telesales
• Outbound Calling
• Patient Experience

Tools & Technologies

• PC Systems