Rent Advisor

Jobtailor; Melton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Jobtailor in the United Kingdom is seeking a dedicated Housing Support Advisor to help tenants manage rent arrears and access financial support. You will proactively contact tenants, guide income and expenditure assessments, create tailored action plans, and maintain detailed case records while coordinating with colleagues on wider housing issues such as repairs and anti-social behaviour.

This role requires empathy, strong communication, and a proactive, solution-focused approach to help tenants

Qualifications

• Experience in a customer-focused role (telephone or face-to-face).
• Strong communication skills with the ability to handle sensitive or challenging conversations.
• Good numeracy and literacy skills.
• Ability to stay calm and de-escalate difficult situations.
• Strong organisational skills with the ability to prioritise workload.
• Using data and insight.
• Proactive and solution-focused approach.
• Desirable experience in debt recovery, financial support, or housing.

Responsibilities

• Proactively contacting tenants who have missed payments or may be at risk of rent debt.
• Supporting customers to complete income and expenditure assessments to understand their situation.
• Creating realistic, tailored action plans to help tenants get back on track.
• Managing cases through to resolution, maintaining ongoing dialogue and support.
• Providing guidance on welfare benefits and assisting with applications.
• Signposting customers to external support and advice agencies where appropriate.
• Keeping accurate records of all interactions and actions taken.
• Working collaboratively with colleagues to resolve wider issues (repairs, anti-social behaviour, etc.).

Skills

Customer-focused

Strong communication

Numeracy and literacy

De-escalation

Organisational skills

Data analysis

Proactive problem-solving

Debt recovery / housing (desirable)

Job description

• Proactively contacting tenants who have missed payments or may be at risk of rent debt


• Supporting customers to complete income and expenditure assessments to understand their situation


• Creating realistic, tailored action plans to help tenants get back on track


• Managing cases through to resolution, maintaining ongoing dialogue and support


• Providing guidance on welfare benefits and assisting with applications


• Signposting customers to external support and advice agencies where appropriate


• Keeping accurate records of all interactions and actions taken


• Working collaboratively with colleagues to resolve wider issues (repairs, anti-social behaviour, etc.)

Requirements

• Experience in a customer-focused role (telephone or face-to-face)


• Strong communication skills with the ability to handle sensitive or challenging conversations


• Good numeracy and literacy skills


• Ability to stay calm and de-escalate difficult situations


• Strong organisational skills with the ability to prioritise workload


• Using data and insight


• Proactive and solution-focused approach


• Desirable experience in debt recovery, financial support, or housing

Core Competencies

Demonstrates expertise in customer support, case management, and financial assistance, with a strong focus on communication and problem-solving skills. Capable of creating tailored action plans and guiding tenants through complex situations while maintaining accurate records.

Highest-signal resume keywords

• Customer-Focused Role Experience


• Strong Communication Skills


• Debt Recovery Experience


• Organisational Skills


• Proactive Problem-Solving

ATS Optimization Keywords

Hard Skills

• Income and Expenditure Assessments


• Case Management


• Welfare Benefits Guidance


• Data Analysis


• Record Keeping

Soft Skills

• Calm Under Pressure


• De-Escalation Skills


• Collaboration


• Sensitivity in Conversations

Industry Keywords

• Financial Support


• Housing


• Tenant Support


• Debt Management


• External Support Agencies