Customer Service Advisor

Places for People; Preston; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their Customer Service Centre. This role offers a unique opportunity to make a difference in people's lives while developing valuable skills in the Housing Sector. With a strong emphasis on customer service, you'll assist with housing applications and manage various customer inquiries. The role offers a supportive environment with comprehensive training and opportunities for career progression. Enjoy a hybrid working model that promotes work-life balance, all while contributing to thriving communities across the UK.

Benefits

Full training

Hybrid working options

Overtime opportunities

Holiday and sick pay

Ability to buy or sell leave

Healthcare cash plan

Pension with matched contributions

Career progression opportunities

Retail discounts

Qualifications

• Experience in customer service roles, preferably in housing.
• Ability to manage low-level anti-social behaviour and repair diagnostics.

Responsibilities

• Support customers with housing applications and manage repair issues.
• Deliver first-class customer service in a lively social environment.

Skills

Customer Service

Communication

Problem Solving

Triaging Contacts

Job description

Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain communities across the UK, where everyone is welcome and can thrive.

Join Our Customer Contact Centre

We're seeking applicants to join our team as Customer Service Advisors. This role offers valuable experience and exposure within the Housing Sector.

The opportunities from joining our Customer Contact Centre are endless! We invest in your future, offering opportunities to develop skills and advance within the Housing Sector. Many of our team members have progressed into roles in Supporting Housing, Digital Inclusion, and Customer Focus teams, with some advancing into senior management roles. Our Programme Change Development Lead, Account Managers, Data Analysts, Project Managers, and Specialist Landlord Coordinators all started in our Customer Contact Centre.

Role Overview

We pride ourselves on delivering first-class customer service. You will join our award-winning Customer Service Centre, which has been operating since 2001. As part of our growing team, you'll support customers with housing applications, managing low-level anti-social behaviour, diagnosing repair issues, and more—all while being trained on everything you need to succeed.

The first six months are office-based to facilitate training and support. Afterwards, the role may become hybrid (two days remote, three days in-office) to support work-life balance, or remain fully office-based if preferred. Our office is accessible by local bus routes, and free onsite parking is available.

Candidate Profile

If you enjoy speaking with people and thrive in a lively social environment, this role is for you. We value ideas, opinions, and a customer-focused approach. Experience in triaging complex contacts related to Home Repairs and diagnostics is preferred.

Assessment and Shifts

We will hold an assessment centre on Wednesday, 14th May, from 09:30 to 13:00. We are recruiting for three positions: two shift-based roles (with varying weekly shifts) and one fixed shift role (2:15 pm - 10:00 pm). Training for the first four weeks will be Monday to Friday, 9 am to 4:45 pm.

About Us

We are Places for People, the UK's leading Social Enterprise, dedicated to creating thriving communities. Our diverse business operates in placemaking, property investment, development, leisure, and management sectors, all aimed at supporting our customers and their communities.

Benefits

We offer a comprehensive benefits package, including:

• Full training
• Hybrid working options
• Overtime opportunities
• Holiday and sick pay
• Ability to buy or sell leave
• WPA cash plan for healthcare savings
• Pension with matched contributions
• Career progression opportunities
• Discounts and offers from various retailers