Customer Service Advisor

H2ecommerce; Prestatyn; On-site; GBP 13,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Annual leave with increases

Birthday/leave benefits

Pension

Staff discounts

Staff referral scheme

Job summary

Cartridge People in Crewe is seeking a Customer Service Advisor to join our team on-site. You will be the first point of contact, delivering friendly support across telephone, email and live chat to resolve queries quickly.

We offer 2 roles: a full-time 40 hours and a part-time 20 hours. The salary ranges are competitive with annual reviews, and you will benefit from generous leave, pension and staff discounts.

Qualifications

• 2 years of customer experience required.
• A genuine passion and interest in customer service—a real people-person who gets job satisfaction from helping others.
• An attentive listener and naturally positive communicator—both written and verbal.
• Ability to problem-solve and put yourself in the customer's shoes!
• A good level of IT skills—happy to email, input information, copy/paste, etc.

Responsibilities

• Provide an amazing customer service experience for customers.
• Deliver a prompt and efficient service to enquiries received mostly by telephone; also via email and live chat.
• Process orders, returns, payments and refunds for customers.
• Maintain awareness of current promotions and product changes.
• Arrange deliveries.
• Resolve order issues and find solutions to problems.
• Generate customer interest in the company's own branded products.
• Delight customers by going the extra mile.
• Offer help and support to other staff members when needed.

Skills

Customer service experience

Active listening

Verbal communication

Problem solving

IT literacy

Multitasking

Job description

Do you get job satisfaction from helping others? Are you passionate about delivering outstanding customer service? If so, we'd love to hear from you!

We're looking for talented, enthusiastic and exceptional people to join our Customer Service team and help us continue to deliver the amazing service our customers have come to expect from Cartridge People.

As a Customer Service Advisor, you'll be the first point of contact for our customers, providing friendly, professional and helpful support across telephone, instant chat and email. You'll listen to our customers, understand their needs and use your knowledge to resolve queries quickly and effectively.

2 positions available on site in Crewe

1x Full time 40 hours pw, Mon-Fri 9.30am-6pm, £26,546.33 pa

1x Part time 20 hours pw, Mon 9.30am-6pm, Tues & Weds 11.30am-6pm, £13,273.17 pa

About the Role Main Duties and Responsibilities:

• Provide an amazing customer service experience for customers
• Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email, and live chat; offering help, advice and support
• Process orders, returns, payments and refunds for customers
• Maintain an awareness of current promotions and product changes
• Arrange deliveries
• Resolve any order issues and find a solution to problems
• Generate customer interest in the company's own branded products
• Delight customers by going the extra mile
• Offer help and support to other staff members, when needed

Benefits

• Competitive salary with annual salary reviews
• 30 days annual leave with an additional day of leave for each full year spent with the company, up to 35 days per year
• One day birthday leave each year
• Death in service insurance at 3 x annual salary
• Pension
• Simply Health Plan
• Generous long service cash rewards from 5 years of service
• Cycle to work scheme
• Discounted Gym Memberships
• Staff discount on products
• Staff referral scheme with cash rewards
• GP access and mental health counselling support
• Yearly flu vaccinations
• Specsavers vision/ eye care
• Free parking with easy access to rail and bus routes
• Fun and exciting social and team building events
• Casual dress

Requirements

Our ideal candidate is capable, ambitious, professional, flexible and has a terrific can-do attitude! Ideally, you will also have experience in a telephone and web-based service centre on site in Crewe.

Skills Required:

• 2 years of customer experience required
• A genuine passion and interest in customer service- a real people-person who gets job satisfaction from helping others
• An attentive listener and naturally positive communicator- both written and verbal
• Ability to problem-solve and put yourself in the customer's shoes!
• A good level of IT skills- happy to email, input some information, copy and paste, etc.
• Ability to multitask with excellent attention to detail

We reserve the right to close this vacancy early if we receive a high volume of applications