Customer Service Advisor

EDF Energy; Exeter; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

EDF Energy is seeking a passionate Customer Service Advisor to join their Collections Department in Exeter. This entry-level position offers comprehensive training and a supportive team environment. With responsibilities including providing top-notch customer service and handling debt collections, candidates with strong communication skills and resilience are encouraged to apply. Enjoy a competitive salary, flexible working options, and a culture committed to inclusion and personal growth.

Benefits

Flexibility in working hours

Market-leading pension scheme

Health insurance

Discounts and employee pricing

Electric vehicle leasing

Enhanced parental leave

Qualifications

• Excellent communication skills with attention to detail.
• Organised problem solver who can work under pressure.
• Willingness to learn and engage with customers.

Responsibilities

• Provide exceptional service to customers in debt collections.
• Address customer queries and ensure positive experiences.
• Work within the collections team to collect cash and debt.

Skills

Communication

Problem Solving

Resilience

Tools

Microsoft Office

Job description

About the Role

Do you have a passion for speaking to customers and delivering exceptional customer service?

If so, we may have the perfect opportunity for you in our team as a Customer Service Advisor within our Collections Department!

The Opportunity

As an advisor in Collections, you will be responsible for providing exceptional service to our customers, addressing their queries, ensuring a positive customer experience whilst collecting cash and debt. You will be working as part of the wider collections department, within EBS (EDF Business Solutions).

Who you are

As this is an entry level role, there is no requirement for previous experience within debt collections as full training will be provided. We are looking for someone with the following skills and a willingness to learn and engage with our customers over the phone.

Excellent communication skills: able to listen, speak and write confidently and with great attention to detail.
Organised problem solver: Takes ownership of complex issues, can work with customers or colleagues to find solutions, and deliver them in a friendly and timely manner.
Handles pressure well: High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing unprecedented economic challenges.

It would however be desirable if you had:
• Collections experience.
• Knowledge of the UK (United Kingdom) Energy Industry
• Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)

Pay, benefits and culture

Alongside a salary starting from £25,719 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives. Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts, and employee pricing.

Wil, Customer Service Advisor says “I’ve been at EDF for six months now, and the best part has honestly been the people. The culture here is so welcoming, it really feels like one big team where everyone has your back. Whether you're new or have been here for years, there's a real sense of togetherness and support that makes coming into work something to look forward to.

What’s stood out to me is how easy it is to ask questions, learn, and grow. No one makes you feel silly for not knowing something, and there’s always someone willing to take the time to help. It’s a team that celebrates the wins, checks in with each other, and genuinely wants everyone to do well.

It doesn’t feel like just a job, it feels like you’re part of something where people want to see you succeed, no matter your age, gender or background."

At EDF, everyone is welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We are committed to equality, diversity, and inclusion. We would like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. We are a disability confident employer, and we will do all we can to help with your application, adjusting as you need.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed.

Key Details of the role:

If you are successful in getting the role, please note the below requirements:

Start Date: This position has a flexible start date, with a view to starting as soon as possible.
Working Hours: We are offering both full time and part time roles, however the hours required will be between 09:00 AM to 5:00 PM, Monday to Friday.
Training: You will be provided with training relevant to your role. This will include an introduction to the company’s values, policies, systems, and procedures, as well as any specific knowledge or skills required for your position.
Location: The contractual location is Gadeon House. While we embrace hybrid working, you will be required to work from the office at least twice a week. We do however recognise that not everyone enjoys remote working, so you can choose to work from the office more frequently if desired.
Occasional Travel: There may be occasional travel, including overnight stays, for events or external training.

Closing Date: 7th of July
Interview Dates: 15th & 16th of July

Don’t think you will tick every box? Do not worry if you do not have all the skills or requirements for the job but you think you will be a good fit, we would still love to hear from you!

Come and join our vibrant, energetic, and dynamic team!

At EDF, we believe in the power of collaboration, innovation, and passion. Whether you are just starting out or are a seasoned professional, you will thrive in our supportive, fast-paced environment that encourages creativity and continuous learning.

Why choose us?
• Innovative culture: Be part of a team that values fresh ideas and new perspectives.
• Career growth: We are committed to helping you develop and reach your full potential.
• Work-life balance: We understand the importance of balance and offer flexible options to suit your lifestyle.
• Team spirit: You will work alongside talented individuals who are as passionate and driven as you are.

If you are looking for a place where your skills and enthusiasm can make a real impact, look no further!

Apply today and become part of something exciting.

Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.