Customer Service Advisor

Ee; Picton; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in Darlington seeks a resilient individual for a Payment Support role. Support customers with billing queries and payment issues, offering personal service with a range of benefits including a starting salary of £25,087, flexible work conditions, and significant career development support. Join a great team and make a difference in customers' lives.

Benefits

Starting salary of £25,087, rising to £25,684

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave with 18 weeks full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• Experience in navigating challenging situations.
• Ability to support customers during difficult times.
• Excellent communication skills.

Responsibilities

• Support customers with billing queries and payment issues.
• Deliver personal and excellent service during every interaction.
• Assist customers with managing appointments.

Skills

Life experience

Resilience

Relationship building

Customer support

Job description

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus the ability to earn commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00 am until 06:00 pm, so no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built from years of building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping with billing queries, assisting those behind on payments, or other needs, with our training, you'll become the expert they rely on. Every interaction will deliver a personal and excellent service.

We understand life is dynamic, and like most roles at EE, this opportunity offers flexibility. We’ll support your success by helping you manage appointments or family emergencies. This includes scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave with 18 weeks of full pay and 8 weeks of half pay in the first year, supporting all parents.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development; we’re passionate about helping you achieve your goals.
• Season Ticket Travel Loan to cover your commute costs upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

Alongside these benefits, you'll find a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?