Customer Service Advisor

Savills Limited; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Career and Professional Development

25-30 Days Annual Leave, depending on 

Life Assurance

Private Medical Scheme

Virtual GP

Global Mobility Scheme

Rewards Platform

Company Pension Scheme

Enhanced Incremental Annual Leave

Job summary

Savills is seeking a Customer Service Advisor to join their Peterborough-based Hub Property Services team. You will handle inbound calls and emails from residential tenants, report repairs, and help manage estate matters across diverse properties.

This permanent, full-time role offers career development and a generous benefits package, including life assurance and private medical cover, with a focus on delivering reliable, customer-focused property support.

Qualifications

• Experience handling tenant inquiries by phone and email.
• Experience coordinating property compliance and repairs.
• Ability to work across residential, commercial and agricultural properties.

Responsibilities

• Answer inbound calls and emails from tenants.
• Report repairs and estate-related matters.
• Plan, instruct and administer property compliance servicing and remedial works.

Skills

Inbound calls

Email handling

Tenant support

Property management

Job description

Customer Service Advisor

Join our friendly Peterborough-based team and play a key role supporting property management across a varied portfolio. A great opportunity to develop your skills in a supportive environment.

Role Overview

An exciting opportunity has arisen for a Customer Service Advisor to join our Hub Property Services team.

You'll be responsible for answering inbound telephone calls and emails from residential tenants, reporting repairs and estate related matters; to plan, instruct and administer property compliance servicing, certification and remedial works for residential, commercial and agricultural properties for Savills Rural & Projects Division.

What we offer you:

• Career and Professional Development
• 25-30 Days Annual Leave, depending on grade
• Life Assurance
• Private Medical Scheme
• Virtual GP
• Global Mobility Scheme
• Rewards Platform
• Company Pension Scheme
• Enhanced Incremental Annual Leave

Find out more about Savills offer

Team Overview

The Savills Property Services Hub delivers a range of centralised property operations support functions to a diverse client base, from private individuals to large institutional organisations. Delivered through three specialist teams comprising 25 colleagues, the service supports Property Compliance, Reactive Maintenance, Supplier Onboarding and Tenancy Progression activities.

Eligibility

This role does not meet the salary criteria for skilled worker visa sponsorship. To be eligible to apply for this role you must hold your own right to work in the UK. Our employees act with honesty and integrity so we expect the same from you. We take any attempts to circumvent this policy very seriously.

Location

Peterborough

Contract Type

Permanent, Full time

Remote Status

This role is office based

Salary

Competitive

Current job openings

• Estate Administrator & PA - Rural & Projects - Oxford
• Food & Farming Consultant - Rural & Projects - Cambridge
• Accounts Assistant - Rural & Projects - Peterborough

Our Offer

We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.

Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual GP, Digital Health, Private Medical Scheme and mental health support amongst other benefits.

We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.

Read more about our benefits and culture in our offer overview below.

Values

• We listen: Tell us your goals and aspirations and we'll provide the support you need to achieve them. We appreciate the individual value of every team member and create an environment where you can reach your full potential.
• We empower: Here, there's no limit to what you can achieve. We give you opportunities to have a real, positive impact in the community through the work you do, backed by access to our market-leading research and insights.
• We challenge: The best results happen when we question the status quo. We create an environment where you can safely challenge our thinking, bringing fresh ideas to the table to innovate as a team.
• We collaborate: When you join Savills, you become part of a 40,000-strong network of driven individuals, all sharing their knowledge and experience to push the real estate industry forward.

At the heart of it all, we deliver best-in-class insights and advice to help people make better property decisions. We're looking for colleagues who will help us on this mission. When you join Savills, our ask for you is simple - to be extraordinary, together.

Watch films about our people and culture

Savills Proud Voices

About Savills

Over 42,000 people work for us in more than 70 countries all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.

Founded in 1855

Co-workers 42,000 worldwide, 9600 in the UK

Turnover £2.15 Bn

Rural & Projects - Peterborough