Customer Service Advisor

Confidential; Peterborough; On-site; GBP 15,000 - 22,000; Full time

Job summary

Confidential is seeking a proactive Customer Service Advisor to join a busy property services team in Peterborough. You will handle inbound calls from tenants, coordinate repairs, and support compliance activities. This role requires strong customer service, excellent organisation, and the ability to manage multiple tasks.

Monday to Friday, 9:00–17:30, paying £13.50 per hour. Immediate start until end of December, with possible extension for the right candidate.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational and administration abilities.
• Confident managing multiple tasks and priorities.
• Able to build positive relationships with customers and contractors.
• Previous experience within customer service, property, repairs, maintenance or administration would be advantageous

Responsibilities

• Respond to tenant enquiries relating to property repairs and estate matters.
• Coordinate and manage reactive maintenance and repair works.
• Arrange compliance servicing, certifications, and remedial works across residential, commercial, and agricultural properties.
• Liaise with contractors, tenants, and colleagues to ensure timely access and completion of works.
• Maintain accurate records and compliance documentation.
• Build strong working relationships with internal teams, suppliers, and customers.

Skills

Customer service

Communication

Organisation

Administration

Multitasking

Relationship building

Industry experience (property/ repairs

Job description

Customer Service Advisor

We are seeking a proactive and customer-focused Customer Service Advisor to join a busy property services team based in Peterborough.

The successful candidate will be responsible for handling inbound calls from tenants, coordinating repair and maintenance requests, managing property compliance activities, and liaising with contractors to ensure works are completed efficiently and on time.

Key Responsibilities:

• Respond to tenant enquiries relating to property repairs and estate matters.
• Coordinate and manage reactive maintenance and repair works.
• Arrange compliance servicing, certifications, and remedial works across residential, commercial, and agricultural properties.
• Liaise with contractors, tenants, and colleagues to ensure timely access and completion of works.
• Maintain accurate records and compliance documentation.
• Build strong working relationships with internal teams, suppliers, and customers.

Ideal Candidate:

• Strong customer service and communication skills.
• Excellent organisational and administration abilities.
• Confident managing multiple tasks and priorities.
• Able to build positive relationships with customers and contractors.
• Previous experience within customer service, property, repairs, maintenance, or administration would be advantageous

Monday to Friday - 9am-5.30pm

13.50 an hour

Immediate start until end of December - possible extentsion for the right candidate.

Adecco Group UK & Ireland is an Equal Opportunities Employer.