Customer Service Advisor - Property Management

Countrywide; Sheffield; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days annual leave, increasing with/

Life assurance

Workplace pension

Training and development

Career pathway

Descripción de la vacante

Connells Group UK in Sheffield is recruiting a Customer Service Advisor (Property Manager) to support the Lettings Department. You will handle property management and tenancy support for branches, landlords and tenants, acting as a reliable first point of contact.

The role offers training and development, with a clear career pathway and benefits, including pension and life assurance, plus discount schemes. Join a growing team dedicated to excellent service.

Formación

• Strong customer service skills required.
• Confident communicator with excellent people skills.
• Excellent planning and organisational abilities.

Responsabilidades

• Act as a central point of contact, resolving client and colleague queries.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople/contractors and keep customers updated.

Conocimientos

Customer service

Communication

Team player

Calm under pressure

Negotiation

Planning

Analytical

Descripción del empleo

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Sheffield. As a Customer Service Advisor you will provide property management and tenancy support services to branches, landlords and tenants.

Salary £25,000

What's in it for you as a Customer Service Advisor?

• Get full training and development
• A good understanding of the residential lettings industry
• Full company briefings
• A career pathway

Key responsibilities.

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Customer Service Advisor.

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability
• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification.

At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace.