Customer Service Advisor

IKEA; Peterborough; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Pension contributions

Interest-free loans

Job summary

IKEA is seeking a service-focused professional to handle inbound customer calls, listen to enquiries and provide clear, practical support. You will guide customers through technical issues and resolve problems with diplomacy and efficiency, turning frustration into positive outcomes.

Due to IKEA Remote Customer Meeting Point location principles, candidates must reside within 1-hour of Peterborough RCMP and move to a hybrid arrangement after training, working from home 2 days a week and 3 days in

Qualifications

• Previous experience working directly with customers.
• Ability to build rapport with customers and communicate clearly.
• Professionalism and the ability to maintain composure under pressure.
• Experience using IT tools with attention to detail.
• Willingness to learn and grow within a changing environment.

Responsibilities

• Engage with customers to resolve a variety of issues and ensure a positive experience.
• Meet contact centre standards, KPIs and service levels.
• Receive ongoing coaching to enhance skills and performance.
• Work with Microsoft Office 365, CRM systems and delivery tools.

Skills

Customer service

Communication

Stress management

Attention to detail

Learning mindset

Tools

Microsoft Office 365

CRM systems

Delivery systems

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Do you enjoy helping customers turn flatpack boxes into fully functioning furniture? We’re looking for a service-focused professional to handle inbound customer calls, listen carefully to each enquiry and provide clear, practical support. You’ll guide customers through technical issues, answer questions and resolve issues with diplomacy, efficiency and professionalism—helping turn frustrating experiences into positive outcomes.

Due to IKEA Remote Customer Meeting Point location principles candidates are required to reside within 1-hour commutable distance of Peterborough RCMP and must have the ability to work from home. After successful completion of the training and probation periods you will move to a hybrid working arrangement working from home 2 days per week and 3 day from the office.

What We Offer

• The Start Date of employment will be 16th November 2026.


• Full Time: 39 hours per week working 5 days out of 7, including late evenings and alternate weekends.


• £27,276.60 per annum, this is made up of an hourly rate of £13.45

Hours operations for this role are Monday-Saturday 7am-8:15pm and Sunday 7am-7:15pm. All shifts will be within these times.

Working with us has its rewards

Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save £100s on high street retailers.


• X4 Life Assurance, enhanced statutory pension contributions and interest free loans

....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

What you’ll need to have

• Previous experience working directly with customers/ service users.


• The ability to build good rapport with customers, demonstrate understanding and effectively use various communication channels.


• Professionalism and the ability to maintain focus during times of stress.


• Experience using IT Tools, with significant attention to detail.


• Interest in learning and growing within a changing environment.

What you’ll be doing day to day

• Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience.


• Meet Contact Centre standards, KPIs, and desired service levels to deliver effective customer service.


• Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers.


• Work with Microsoft Office 365, Customer Resolution management and delivery systems.

We care for the people

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

Come see the wonderful workday where we create a better everyday life for the many

Recruitment process information

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Shortlisted candidates will be invited by email to short prerecorded video interview


• Successful second stage candidates will then be invited to attend a group interview.

We understand not everyone will be selected, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and who will be ready to help!