Customer Service Advisor

Direct Line Group; Perth; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company in the vehicle repair industry as an Office Administrator within their Auto Services team. You will act as the first point of contact for customers, ensuring high standards and effective communication throughout the repair process. With excellent benefits and a vibrant work culture, this role supports personal well-being and work-life balance.

Benefits

9% employer-contributed pension

50% off home, motor, and pet insurance

Additional optional Health and Dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• 1+ years of experience in a customer service role.

Responsibilities

• Deliver high levels of customer communication throughout vehicle repairs.
• Provide Service Level Agreements by contacting customers about repairs.
• Identify and handle risks according to the Direct Line Group risk framework.

Skills

Customer Service

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team, you'll become part of a network of repair centres with a simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, you'll find a place where you can really thrive. We've got this!

45 hours a week, 6-month contract, potentially could go permanent.

What you'll be doing

As an Office Administrator, we want you to bring your previous experience to the team. You'll need to demonstrate your experience dealing with customers, as you will be the first point of contact for DLG Auto Services, collaborating with customers, claims, and internal functions to meet our high standards and customer needs. If you love to stay busy, this role is really for you.

• You will deliver high levels of customer contact and communication throughout vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
• Identify, own, and handle risks involved in running our business, following the Direct Line Group risk framework.
• You will be accountable for your individual performance and contribute to site performance.

What you'll need

This is a permanent role reporting to the Office Manager.

The technologies used in Body Shops are evolving daily, reshaping the vehicle repair industry. We're excited to grow our teams and are looking for people to join us as an Office Administrator.

All roles are at the heart of our Auto Services business, and you'll need to be enthusiastic, upbeat, and committed to delivering the best repair service.

We would like you to have previous experience in a similar role with the following skills:

• 1+ years of experience in a customer service role.

Health and Safety and working to industry standards are important to us. We ensure our teams and customers' safety at each stage of the repair process, complying with Health and Safety regulations, following Audatex estimates, observing DLGAS ways of working, and BS10125 procedures.

Benefits

We recognize our colleagues are vital to our success, which is why we offer excellent benefits designed to suit your lifestyle:

• 9% employer-contributed pension
• 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allowing colleagues to lease a new electric or plug-in hybrid car in a tax-efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• And many more

We want everyone to get the most out of their time at DLG. That's why we've created an offer that considers your whole life, supporting work-life balance, flexibility, and personal well-being. Our benefits go beyond financial rewards—they recognize who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer. We value diversity of background and thinking as a strength. We're proud to be one of the UK's Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can succeed. If you need any adjustments during our recruitment process, please contact our recruitment team for support.

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