Customer Service Advisor

Sunbelt Rentals UK & Ireland; Oldbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

generous holiday allowance (with theop

life assurance

retail discount scheme

employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor for Climate Control to deliver a best-in-class service, building relationships, understanding customer needs, and helping them use our equipment effectively.

You will handle inquiries by phone, email and website requests, owning the journey from enquiry to post-hire feedback and seeking opportunities to upsell to meet revenue targets. The role is with a FTSE100 company offering rewards.

Responsibilities

• Deliver best-in-class service to customers via phone, email and website requests.
• Own the customer journey from enquiry to post-hire feedback and build strong relationships.
• Identify upselling opportunities and contribute to revenue through additional hire requirements.
• Ensure all transactions and documentation are completed accurately and filed daily.

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor for Climate Control you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of a Customer Service Advisor you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.Along with contributing to improving revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional hire requirements. Ensuring that all transactions and documentation are accurately completed and filed on a daily basis.

You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. Developing a strong understanding of our customers and their markets, provide fulfilment centres with guidance on new bookings, and maintain an up to date and accurate customer database.

What can we offer you in return?You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.

We provide an Industry leading flexible rewards package including:

• generous holiday allowance (with the opportunity to buy and sell annual leave)
• life assurance
• retail discount scheme
• employee recognition awards
• Company pension scheme