Customer Service Advisor

Sunbelt Rentals Careers; Park Central; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Job summary

Sunbelt Rentals is seeking a Customer Service Advisor for Climate Control who will deliver a best-in-class service, build relationships, and upsell where appropriate. You will handle telephone, email, and website inquiries, manage orders from enquiry to post-hire feedback, and maintain accurate customer records daily.

The role requires experience in customer service, strong communication skills, and comfort using MS Office; a proactive approach and attention to detail are essential in a

Qualifications

• Proven experience in a Customer Service role, handling enquiries and transactions.
• Ability to manage inbound enquiries through phone, web and email channels.
• Experience using MS Office and basic IT systems.

Responsibilities

• Deliver best-in-class service while using product knowledge to upsell to customers.
• Manage orders from enquiry to post-hire feedback, owning the customer journey.
• Maintain accurate records and documentation daily.
• Provide guidance to fulfilment centres on new bookings and customer needs.

Skills

Customer service

Multichannel support

MS Office

Communication

Commercial awareness

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor for Climate Control you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of a Customer Service Advisor you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Along with contributing to improving revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional hire requirements. Ensuring that all transactions and documentation are accurately completed and filed on a daily basis.

You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. Developing a strong understanding of our customers and their markets, provide fulfilment centres with guidance on new bookings, and maintain an up‑to‑date and accurate customer database.

What can we offer you in return?You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.

We provide an Industry leading flexible rewards package including:

• generous holiday allowance (with the opportunity to buy and sell annual leave)
• life assurance
• retail discount scheme
• employee recognition awards
• great Company pension scheme

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill‑set and behaviours:

• Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
• Able to demonstrate experience in dealing with inbound enquiries through multiple channels eg telephone, web, email
• Experience of industry advantageous but not essential
• Continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels
• Strong interpersonal skills, communicates clearly and concisely in both verbal and written formats and demonstrates effective listening skills
• Commercial Acumen/Awareness - have an awareness of how role impacts on the wider business/P&L
• Customer focus – ability to see issues from customers’ perspective, engages customer in the development of solutions
  
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you’ll enjoy a varied work day in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

About Us

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.