Customer Service Advisor

Machine Mart; Nottingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading retailer in workshop power tools is seeking a Customer Service Advisor to join their Nottingham office. You will support the Aftersales Department by resolving customer issues, managing warranty claims, and enhancing customer communication through various platforms. The ideal candidate will exhibit excellent attention to detail and a strong problem-solving mindset, contributing to customer satisfaction and internal efficiency.

Benefits

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Access to well-being platform

Role specific training and development

Paid Breaks

Free Tea & Coffee

Qualifications

• Experience in a similar role is preferred; however, training will be provided.
• Confident telephone manner is essential.

Responsibilities

• First Time Resolution problem solving for customers via telephone and email.
• Monitoring and responding to queries on social media platforms.
• Creation of job cards for warranty claims and returns.
• Arranging the return of products for service or repair.

Skills

Attention to detail

Communication

Problem solving

Ability to handle challenging situations

Tools

Microsoft Excel

Microsoft Word

Job description

Join to apply for the Customer Service Advisor role at Machine Mart

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor role at Machine Mart

Get AI-powered advice on this job and more exclusive features.

About

About The RoleWe have an exciting opportunity to join our dedicated Customer Service team based within our Head Office at Nottingham.Working closely within the Aftersales Department, your duties will include:

• First Time Resolution problem solving for our customers via telephone and email
• Monitoring and responding to queries on social media platforms
• Creation of job cards for warranty claims and returns
• Arranging the return of products for Service or repair
• Liaising with colleagues on a regular basis
• Maintaining accurate and concise records

About

About The RoleWe have an exciting opportunity to join our dedicated Customer Service team based within our Head Office at Nottingham.Working closely within the Aftersales Department, your duties will include:

• First Time Resolution problem solving for our customers via telephone and email
• Monitoring and responding to queries on social media platforms
• Creation of job cards for warranty claims and returns
• Arranging the return of products for Service or repair
• Liaising with colleagues on a regular basis
• Maintaining accurate and concise records
• General office duties
  
  

About you:

• As well as excellent attention to detail you will have a friendly helpful attitude and confident telephone manner as you will play a vital role in communicating with our customers and our Service Department.
• The ability to create accurate documents
• Knowledge and ability using Microsoft Excel and Word documents
• Able to deal with challenging situations.
• Can use discretion to make decisions
• Experience in a similar role is preferred, however you will be trained on all aspects of our internal in-house systems.
  
  

If you can answer yes to all the above this could be the role for you, apply today.Hours: Monday to Thursday 8.30am – 5.30pm, Friday 8.30am – 5.00pmBenefitsWhat you’ll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
  
  

About The CompanyWhere you’ll be working:Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at Machine Mart by 2x

Sign in to set job alerts for “Customer Service Advisor” roles.

Nottingham, England, United Kingdom 3 weeks ago

Nottingham, England, United Kingdom 3 weeks ago

Nottingham, England, United Kingdom 3 weeks ago

Arnold, England, United Kingdom 2 weeks ago

Nottingham, England, United Kingdom 4 weeks ago

Derby, England, United Kingdom 3 weeks ago

Nottinghamshire, England, United Kingdom 1 week ago

Nottingham, England, United Kingdom 1 day ago

Nottingham, England, United Kingdom 2 weeks ago

Nottingham, England, United Kingdom 3 weeks ago

Nottingham, England, United Kingdom 2 weeks ago

CCTV Call Centre Agent (Part Time - Weekends only)

Nottingham, England, United Kingdom 2 weeks ago

Nottingham, England, United Kingdom £23,000.00-£25,000.00 20 hours ago

Castle Donington, England, United Kingdom 18 hours ago

Derby, England, United Kingdom 5 days ago

Derby, England, United Kingdom 4 months ago

Sandiacre, England, United Kingdom 1 month ago

Syston, England, United Kingdom 2 weeks ago

Derby, England, United Kingdom 2 weeks ago

South Normanton, England, United Kingdom 1 month ago

Nottingham, England, United Kingdom 1 day ago

Nottingham, England, United Kingdom 1 week ago

Nottingham, England, United Kingdom 2 weeks ago

Nottingham, England, United Kingdom 1 week ago

Customer Service Advisor - Energy (Leicester)

Leicester, England, United Kingdom 1 day ago

Nottingham, England, United Kingdom 1 week ago

Nottingham, England, United Kingdom 6 days ago

Derby, England, United Kingdom 4 weeks ago

Newark-On-Trent, England, United Kingdom 1 month ago

Burton Upon Trent, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.