Customer Service Advisor

Busseys; Norwich; On-site; GBP 23,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen motivierten Teamkollegen für das Buchungsteam. In dieser spannenden Rolle sind Sie das Bindeglied zwischen dem Unternehmen und unseren Kunden, indem Sie deren Anfragen über verschiedene Kanäle bearbeiten und sicherstellen, dass sie die bestmögliche Erfahrung haben. Mit einem starken Fokus auf Kundenservice und einem freundlichen, unterstützenden Teamumfeld bietet diese Position hervorragende Entwicklungsmöglichkeiten und eine flexible Arbeitsweise. Wenn Sie eine Leidenschaft für Kundeninteraktion haben und Teil eines dynamischen Teams werden möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Entwicklungsmöglichkeiten

Bonusprogramm

Tolles Teamumfeld

Qualifications

• Exzellente Kundenservicefähigkeiten, die den Kunden an erste Stelle setzen.
• Starke Kommunikationsfähigkeiten mit einer freundlichen Stimme.

Responsibilities

• Durchführung von Nachbesuchen zur Sicherstellung der Kundenzufriedenheit.
• Bearbeitung von eingehenden Buchungsanrufen von Kunden.

Skills

Kundenservicefähigkeiten

Kommunikationsfähigkeiten

Administrative Erfahrung

Erfahrung im Call-Center

Tools

Keyloop CRM

Microsoft Office

Job description

Salary and Vacancy Details

Salary Up to £28,000 OTE depending on experience

This is a Permanent, Full-Time vacancy that will close in a month at 23:59 BST.

The Vacancy

If you are a people person who loves interacting with customers over the phone and want to be part of a motivated, fun-loving team that prides itself on providing the best customer service, then look no further.

We are currently looking to recruit an additional team member for our Bookings Team, based at our FordStore Head Office in Norwich.

As a flexible, inclusive employer, we can tailor the position to suit a range of flexible working patterns. If you are the right candidate for the role, we will do our best to accommodate your needs.

Key Responsibilities

• Carrying out post-visit calls to ensure customer satisfaction and address any concerns
• Handling inbound booking calls from customers
• Making outbound calls to advise customers of upcoming servicing, MOT, and other vehicle work
• Managing enquiries via website, live chat, email, and manufacturer leads
• Updating our Customer Relationship Management (CRM) system, Keyloop

Skills Required

• Excellent customer service skills, putting customers first
• Strong phone manner and communication skills, with a friendly, smiling voice
• Administrative experience, including familiarity with Keyloop CRM and Microsoft Office
• Motivated, enthusiastic, and fun-loving to fit in with the team
• Call centre experience is a plus but not essential; full training will be provided for the right candidate

Benefits and Application

In return, you will enjoy a rewarding role within our business, development opportunities, a great team environment, and a bonus scheme with earning potential.

Ready to join us? To apply, please complete an application form or contact our Human Resources department at 01603 254064 for more information.

About the Company

Busseys has proudly been a Main Ford Dealer since 1923, expanding across Norfolk with 7 sites. We also acquired Peugeot franchises in 2010 and 2016. Our commitment remains to excellent customer service and continuous growth.

• We promote an inclusive and accessible recruitment process
• We encourage applications from disabled candidates and support reasonable adjustments